Knowledge Base

If I don't top up my sim for over two months, as it has balance, will my number get deactivated?

Started by: aashnaagarwal
On: 22/12/2015 | 13:52
Replies: 12

by: bobrobinson
on: 22/12/2015 | 14:12

Please dont worry. Your sim will be fine. 6 months is the target so you dont have to worry. Hope you enjoy your trip to india. And safe journys to and from india. All the best.

Get a free giffgaff Sim
Message 11 of 13
by: tariqshaikh
on: 22/12/2015 | 16:14
Rest assure that your SIM will be very much be active till 11 January. I'd like to inform that if not use the SIM or top up the SIM for more than 6 months then the SIM is deactivated. You can check more info how to keep the SIM active from the link:
Message 12 of 13
by: sudeepshe
on: 22/12/2015 | 16:35
Hello there,

Sim won't be getting de-activating in two months. Please go through the steps below to keep your SIM active:

> At least three calls, SMS or MMS made to another number (For technical reasons, this does not include emergency calls (i.e. 999/112) and SMSs or calls to giffgaff services (i.e. 2020, 43430),
> At least one connection to Internet,
> At least 4 received calls of more than 10 seconds,
> The receipt of Payback points (for recruiting new members or participating to the Community).

These criteria are required to perform once in a six months to prevent your account active.
Message 13 of 13