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If I don't top up my sim for over two months, as it has balance, will my number get deactivated?

Started by: aashnaagarwal
On: 22/12/2015 | 13:52
Replies: 12
Reply

by: aashnaagarwal
on: 22/12/2015 | 13:52

I am travelling to India for a month. My monthly giffgaff cycle starts on the 23rd. So my last giffgaff cycle started on the 23rd of November. I will returning to London on the 11th of January. If I do not top up my card untill the 11th of January will my sim card get deactivated? Will it be okay if I top up my card on the 9th of January? 

Thank you

Message 1 of 13
by: sloz
on: 22/12/2015 | 13:55 edited: 22/12/2015 | 13:57

Your sim will be fine. It'll only be deactivated if you don't use your sim in a 6 month period

If you have your goody so set to recur Switch it off here

Log into your payment details page
https://giffgaff.com/profile/payment-details
Click "change" on the recur option
Un tick the small box
And click save recurring settings

Get a free giffgaff Sim
Message 2 of 13
by: mumblebee15
on: 22/12/2015 | 13:55
It'd be OK to leave it and not top up..I think its if you leave it 6 months with no use then it will deactivate..
Get a free giffgaff SimKudos or Best Answer! Smiley Happy
Message 3 of 13
by: w69d
on: 22/12/2015 | 13:58
hi , you just need to disable the recurring goodybag from your payments page

https://giffgaff.com/profile/payment-details


your simcard will be OK as it's only after 6 months of non use before it gets deactivated
Message 4 of 13
by: acetech
on: 22/12/2015 | 14:06
Your sim will only be deactivated if you don't use it for six months so you will be fine.

All the best
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Message 5 of 13
by: raqib1998
on: 22/12/2015 | 14:07
Sims only deactivate when not used for 6 months. U should be fine
Message 6 of 13
by: andrewbergstrom
on: 22/12/2015 | 14:09
Your sim deactivates after six months.
Message 7 of 13
by: team_leader
on: 22/12/2015 | 14:10
Hi

All will be fine,sim card will only get deactivated after six months of inactivity.

Enjoy your holiday.
Get a free Giffgaff Sim
Message 8 of 13
by: bloszek
on: 22/12/2015 | 14:11

Hi

 

Don't worry your card will be still activte you can top up when you come back in January.

 

A SIM card is deactivated when it has not been used for the last 6 months. The activity during this period is defined by:

 

    • At least one call, SMS or MMS made to another number*; or
    • at least one connection to Internet; or
    • at least 4 received calls of more than 10 seconds each; or
    • at least one top-up / purchase (credit or goodybag);
    • receiving payback points (for recruiting new members or participating to the Community).

SImple ways to check, if your SIM is still active:

Dial *100*7# for details of your current goodybag
Dial *100# for your airtime credit (payg) balance.
Text NUMBER to 2020

 

I hope this help.

If you're happy with answer give "Kudo" and "Best Answer" please ;-)

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Message 9 of 13
by: rickvigorous
on: 22/12/2015 | 14:12

even if you dont top up for 6 months, if you use your number (text, call or data) every 6 months, it would remain active

Message 10 of 13