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Incorrect info generating email marketing

Started by: radioray29
On: 09/01/2015 | 19:06
Replies: 8
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by: radioray29
on: 09/01/2015 | 19:06
I have now had three emails telling me that my phone is not suitable for the 4G sim I have upgraded to. I am using an iPhone 5 which is capable. How do I correct this information you hold regarding my mobile phone?
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by: rhort
on: 09/01/2015 | 19:06
While most of the LTE (4G) handsets sold in the UK will work with GiffGaff's LTE service, a notable exception is the standard iPhone 5, which is not compatible (the 5C and 5S models work as normal).

Check http://community.giffgaff.com/t5/Using-giffgaff/Guide-to-4G/ta-p/12134248 for full details.
Message 2 of 9
by: mcilwraith
on: 09/01/2015 | 19:07

In order to use O2/giffgaff 4G you'll need a 5S or 5C as the iPhone 5 will only work with EE's or 3 4G frequency

Message 3 of 9
by: fred_flintstone
on: 09/01/2015 | 19:07
Hi
Only the iPhone 5s or 5c not the iPhone 5 is compatible with giffgaffs 4g
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Message 4 of 9
by: mozz74
on: 09/01/2015 | 19:07
IPhone 5 won't work on giffgaffs 4G sorry
Message 5 of 9
by: hjia2
on: 09/01/2015 | 19:09

Hi,

 

Because when they made the iPhone 5, they released it too early so it was only compatible with EE's 4G

 

So sorry, you can't use 4G on iphone 5

 

Hope this helps Smiley Happy

Please give me Kudos and set my post as best answer if I have helped you.
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Message 6 of 9
by: radioray29
on: 10/01/2015 | 08:11

Many thanks for this though clearly I should have checked I am shocked that this phone is not compatible as my daughter's iPhone 5 with EE is and therein lies my mistake.

As it happens 4G is not available in the Blackpool area and it was only on our recent visit to Manchester we noticed my wife and younger daughter's phones did not receive a 4G signal where as my 5C did. They will return to 3G.

Thanks for your reply and indeed all the replies received from this very helpful community og Giffgaff

Message 8 of 9
by: fred_flintstone
on: 10/01/2015 | 08:24
You're welcome 👍
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Message 9 of 9