Incorrect info generating email marketing

[#1]

I have now had three emails telling me that my phone is not suitable for the 4G sim I have upgraded to. I am using an iPhone 5 which is capable. How do I correct this information you hold regarding my mobile phone?

[#2]

While most of the LTE (4G) handsets sold in the UK will work with GiffGaff's LTE service, a notable exception is the standard iPhone 5, which is not compatible (the 5C and 5S models work as normal).

Check http://community.giffgaff.com/t5/Using-giffgaff/Guide-to-4G/ta-p/12134248 for full details.

[#3]

In order to use O2/giffgaff 4G you'll need a 5S or 5C as the iPhone 5 will only work with EE's or 3 4G frequency

[#4]

Hi
Only the iPhone 5s or 5c not the iPhone 5 is compatible with giffgaffs 4g

[#5]

IPhone 5 won't work on giffgaffs 4G sorry

[#6]

Hi,

Because when they made the iPhone 5, they released it too early so it was only compatible with EE's 4G

So sorry, you can't use 4G on iphone 5

Hope this helps

[#7 · Accepted solution]

http://community.giffgaff.com/t5/Using-giffgaff/Guide-to-4G/ta-p/12134248

[#8]

Many thanks for this though clearly I should have checked I am shocked that this phone is not compatible as my daughter's iPhone 5 with EE is and therein lies my mistake.

As it happens 4G is not available in the Blackpool area and it was only on our recent visit to Manchester we noticed my wife and younger daughter's phones did not receive a 4G signal where as my 5C did. They will return to 3G.

Thanks for your reply and indeed all the replies received from this very helpful community og Giffgaff

[#9]

You're welcome 👍