Knowledge Base
Community

Initial Payment/First Month

Started by: davebartley
On: 05/10/2014 | 11:19
Replies: 9
Reply

by: davebartley
on: 05/10/2014 | 11:19

WHY AS A NEW MEMBER AGREEING TO £10  INTIAL PAYMENT WAS MY BANK CARD DEBITED £15?

Message 1 of 10
by: natty88
on: 05/10/2014 | 11:20
AGENTS https://giffgaff.com/support/ask/incorrect_balance explain here my friend allow upto 24hrs for reply which can be found below help on your my giffgaff page
Get a free giffgaff Sim
Message 2 of 10
by: endorphin
on: 05/10/2014 | 11:23
Check your order history here http://giffgaff.com/orders/history

If that's incorrect then you need to ask an agent about it here http://giff.ly/agentsbalance

Agents can take up to 24 hours, in the worst case, to reply. You will see when an agent has replied in the "Messages: From Agents" box which is half way down the right hand side of your "My Giffgaff" page or go here https://giffgaff.com/support/questions

Get a free giffgaff SIM/microSIM/nanoSIM with free £5 credit
Message 3 of 10
by: nosheen_kabul
on: 05/10/2014 | 11:23
Hi @davebartley

As this is account related issue please raise this with a giffgaff agent to investigate, You can contact an giffgaff agent by following this link https://giffgaff.com/support/ask/incorrect_balance

Please note agents can take up two 24 hrs to reply to your question.

You can find when an agent has replied in the "Messages From Agents" box that is located on your "My Giffgaff" page or you can access the page by following this link https://giffgaff.com/support/questions
Click to get a free giffgaff Sim with £5 airtime credit
Message 4 of 10
Highlighted
by: cj_9
on: 05/10/2014 | 11:24

Yeah this is an agents department, most likely a computer error that can be fixed easily Smiley Happy 

https://giffgaff.com/support/ask/incorrect_balance can take up to 24hrs, but I found them to be much quicker than this for me!

Hope it's sorted soon!!

Message 5 of 10
by: argos1
on: 05/10/2014 | 11:28
have you checked your bank account or just checked on your phone ?
if you got the sim from another member and top up £10 giffgaff give you £5 free
Get a free giffgaff Sim
Message 6 of 10
by: dazoo
on: 05/10/2014 | 11:30

should not take £15 from bank  if was 10£ selected or set bag to recur at £10.contact an agent to this issue  had http://giffgaff.com/support/ask or if credit to account

Get a free giffgaff Sim
Message 7 of 10
by: lynnie_
on: 05/10/2014 | 11:32
Check payment history and your order history in your dashboard.. before contacting a giffgaff agent to double check whats happened
Message 8 of 10
by: tw1sted_moss
on: 05/10/2014 | 11:33
i would check your payment history to see what u was charged and why
Message 9 of 10