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International Texts: I can send texts to Australia, but the recipient never receives them.

Started by: suziemon
On: 28/02/2016 | 11:11
Replies: 8
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by: suziemon
on: 28/02/2016 | 11:11

This has been on both mine, and my mum's phone (both via Giff Gaff) to the same person in Aus.   We all have credit on our phones.   I've looked on the Q&A (about similar problems for texts sent but not received in Japan) and refreshed my network settings.  Is there anything else I can do before I ask an agent?

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by: wasbigbob40
on: 28/02/2016 | 11:17
get a freind on another network to send a text to aus for you. if it gets through u know for deffp its giffgaff then.
Message 4 of 9
by: suziemon
on: 28/02/2016 | 11:14

Thanks, we all have airtime credit.  The recipient still doesn't receive the texts

Message 2 of 9
by: stevieco
on: 28/02/2016 | 11:16
If you both get the free app called what's app you can send messages and call each other for free if your on wifi
Here's the link to explain what's-app
https://www.whatsapp.com
Get a free giffgaff Sim
Message 3 of 9
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by: wasbigbob40
on: 28/02/2016 | 11:17
get a freind on another network to send a text to aus for you. if it gets through u know for deffp its giffgaff then.
Message 4 of 9
by: suziemon
on: 28/02/2016 | 16:15

Thanks - will do

Message 6 of 9
by: suziemon
on: 28/02/2016 | 16:16

Thanks, I have Whatsapp but mum doesn't have a smartphone. Still trying to sort it

Message 7 of 9
by: nad786hussain
on: 28/02/2016 | 16:26

You can use giffgaff abroad, call or even text abroad, you will need airtime credits as goodybags/gigabags are uk use only, also use country codes uk is +44

 

https://community.giffgaff.com/t5/Using-giffgaff/U​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​...

 

https://giffgaff.com/index/international

 

https://community.giffgaff.com/t5/Solve-your-quest​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​...

 

Roaming data charges can build up quickly. If you are concerned about this, we recommend disabling your handset roaming function whilst abroad, switch off mobile data from phone settings. Try using wifi where ever possible.

 

You can ask a member of your family/friend or relative to keep you topped up while you are away:

 

https://giffgaff.com/buy/another-number

 

Contact agents if you continue to have problems or or if your still not sure about anythig:

 

https://giffgaff.com/support/ask

Message 8 of 9
by: suziemon
on: 29/02/2016 | 16:48

We did this. It took a bit of time because of time difference, but several people from around the uk text & none were received in Aus. So not Giffgaff's fault. Thanks so much for your & everyone's help on this issue. 

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