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Started by: greeneyez241
On: 26/03/2013 | 11:23
Replies: 6
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by: greeneyez241
on: 26/03/2013 | 11:23
Giffgaff is advertising text messages to EU countries at a rate of 8p per text. I just sent text to Slovakia which is in the EU and I was charged 0.56p instead of 8p. Does anyone know why? Please help.
Message 1 of 7 (139 Views)
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by: rhort
on: 26/03/2013 | 11:24
Best Answer
Accepted by spencejs (former giff-staffer)
‎21-08-2015 01:01
If you ever find that you have been charged unexpectedly (or for something that should have been free), contact an Agent at http://giffgaff.com/rightnow/ask (select Billing > Unexplained Charging Issues)

They will be able to explain why the charges have been made and/or organise a refund where appropriate.

If while contacting an Agent you come across the 'Invalid Date' message, this is a known issue on the site; the current work-around is to choose a category and subcategory with no date, such as:

Sim service > No service (tick all 'Yes' options)
(direct link to this: https://giffgaff.com/support/ask/no_service)

Enter all the actual details for the issue you're having in the box there, and an Agent should come back to you in the normal manner.
Message 2 of 7 (154 Views)
by: rhort
on: 26/03/2013 | 11:24
Best Answer
Accepted by spencejs (former giff-staffer)
‎21-08-2015 01:01
If you ever find that you have been charged unexpectedly (or for something that should have been free), contact an Agent at http://giffgaff.com/rightnow/ask (select Billing > Unexplained Charging Issues)

They will be able to explain why the charges have been made and/or organise a refund where appropriate.

If while contacting an Agent you come across the 'Invalid Date' message, this is a known issue on the site; the current work-around is to choose a category and subcategory with no date, such as:

Sim service > No service (tick all 'Yes' options)
(direct link to this: https://giffgaff.com/support/ask/no_service)

Enter all the actual details for the issue you're having in the box there, and an Agent should come back to you in the normal manner.
Message 2 of 7 (155 Views)
by: prince4me
on: 26/03/2013 | 11:27
This is a money matter you would need to contact an agent
Message 3 of 7 (132 Views)
by: gabriel2013
on: 26/03/2013 | 11:28
i dont think any one will no the specific reason for that to find out the right reason for that just get in touch with the agent , they will let u no the reason for that
Message 4 of 7 (130 Views)
by: nate37
on: 26/03/2013 | 11:29

Was your text very long?  56p could be 7 texts.  Are you sure your text only got sent once?

 

Is the person you are texting living in Slovakia with a slovakian mobile?

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Please choose the best answer as solution, so others can find it, and give kudos to helpful posts
Message 5 of 7 (130 Views)
by: rakel13
on: 26/03/2013 | 11:30

you will neeed to contact an agent about this Smiley Happy 

Please give me Kudos if I have helped you out Smiley Happy
This is to the left of the post under my name, where the star icon is
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Message 6 of 7 (127 Views)
by: nl_2304
on: 18/04/2013 | 14:21
he put "0.56p", which is less than 1p
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Message 7 of 7 (117 Views)