You probably need the internet settings on your phone configured.
On phones that are not Android, Blackberry or iPhones, you can text the word SETTINGS to 2020 and these will be sent to you.
If you have an ANDROID phone then many people find the easiest way is to connect via WiFi and then download and install the 'giffgaffAPN' App from Google Play and this will install the settings both internet and MMS. There's a guide for Android phones at
http://bit.ly/giffgaffandroidIn addition, for a BLACKBERRY, you'd need to get the Blackberry Addon, which needs to be purchased at the same time as a GoodyBag. You'd also need to use a browser called Opera (this is easy to download and installed). There's a handy guide at:
http://bit.ly/giffgaffblackberryIf you have an iPHONE, then go to Settings > General > Network > Cellular Data Network and enter
APN = giffgaff.com
Username = giffgaff
Password = password
If none of that seems to work, try manually editing the internet settings on your phone. The generic settings (i.e. at least some of these elements are applicable to all phones) are as follows:
Connection Name: giffgaff
Access Point Name: giffgaff.com
Server Address: 193.113.200.195
Port: 8080
Login Username: giffgaff
Login Password: password
MCC: 234
MNC: 10
MMS Server:
http://mmsc.mediamessaging.co.uk:8002
