Knowledge Base

Internet goodybags

Started by: jackie89
On: 22/12/2015 | 16:24
Replies: 7

by: jackie89
on: 22/12/2015 | 16:24
Just bought a 1gb internet goodybag and it say it won't start till next month but I need it to start now
Message 1 of 8
by: cherylacf
on: 22/12/2015 | 16:26 edited: 22/12/2015 | 16:27

Hi, do you already have an existing goodybag in place? If you do, you have to wait for it to expire. 

However, if you have less than 5 minutes or 5MB left on your current goodybag, it is possible to activate your queued goodybag straightaway rather than having to wait for your current goodybag to expire.


Go to "My giffgaff", a new message will be available under your queued goodybag, click on this message to start the queued goodybag right now. The same operation is also available from the goodybag page.


The queued goodybag will immediately replace your active goodybag.


Please note that starting your queued goodybag early will remove any remaining allowance (data, texts, minutes) that you may have left on your active goodybag.


Refer to this post for more information:

If anyone has helped you on the forum, please vote them as best answer or give them kudos~

Get a free giffgaff Sim
Message 2 of 8
by: johngould
on: 22/12/2015 | 16:27
Hi, you should see a Start Now button beside the queued goodybag when the data in your current goodybag falls below 5Mb.
Message 3 of 8
by: petercardiff
on: 22/12/2015 | 16:28 edited: 22/12/2015 | 16:33

Before you go any further - make sure you have bought the correct "bag"...


Goodybags give you texts calls and internet - gigabags are for data / internet only and if you think this will increase your goodybag's internet then it won't - it will totally overwrite your goodybag and you will be left with internet only - no calls or texts.



If you have bought the wrong bag and need to cancel it - use this link to ask an agent to cancel it off.


But saying all of that - if you really do mean you want to start it early - once your current one goes down below 5Mbs you will be able to start it early on the dashboard - it will say something under the goodybag to click on to start it now.



Message 4 of 8
by: mrscarolvickers
on: 22/12/2015 | 16:30

Start goodybag today...Go to:
And :

or go to "My Giffgaff"

If you have been with GG over a month text "plan " to 43430 they will text your last month's usage and suggest a suitable goodybag for you ...

Remember to set a "best answer"...
Message 5 of 8
by: amsza
on: 22/12/2015 | 16:30
you can only start new goodybag early when you have less than 5 minutes or 5MB data in current goodybag.
Message 6 of 8
by: w69d
on: 22/12/2015 | 16:31
hi , as long as you know your existing goodybag will lose all of its allowance and the gigabag will only give you mobile data

you can start your gigabag early by looking at your my giffgaff page

just check you have 5 or less of minutes or MB's

if you need minutes and texts you might be wiser to cancel the gigabag (by asking an agent ) and order a larger goodybag & start it early instead
Message 7 of 8
by: johngould
on: 22/12/2015 | 16:31
However, if it is a GIGABAG orange colour, it will erase your current minutes and texts allowances. Gigabags are not add ons.
If so, ask an agent for a refund and buy a new goodybag early, instead.
Message 8 of 8