I have bought a new galaxy S3Duos and giffgaff sim not working for internet despite mobile data switch on and trying various apn setups.Kindly help.
Thanks for visiting the community forum!
Firstly, Ensure that you do actually have an active goodybag or airtime credit available on your account.
From your handset:
Check your dashboard page to ensure that your goodybag or airtime credit is still available and is showing on your account here:
You can also check your order history page, That it's reading as 'Order delivered' here:
To install the required (APN) settings for your device and to enable for your internet connection to work with giffgaff's network, Please refer to the given links for your reference here:
Ensure that any WIFI connection has been turned off and your mobile packet data connection is enabled within your notifcations area, If your unable to create your own APN and save this as the default APN with the required giffgaff settings, Then, Try and edit an O2UK APN and then save, Make sure that the correct APN has been selected and that the green circle is appearing, And restart, Once you see a 3G/H symbol appear on your screen, You have completed the correct procedure.
This can usually be found on your handset, Under - Settings - More, Wireless and Network Connections - Mobile Networks - And then goto 'Access Point Names' - If required, You might then need to click onto the 'cross' in the top right corner of your handsets screen, To add the NEW apn,
If you've just purchased your goodybag or airtime credit on your account, Then, Give your phone a restart, This will allow for either to kick in and begin to work,
Download the giffgaff app from the google play store, Which you can install the APN settings via the app here:
Internet 'NOT' working guide here:
Watch this tutorial video on youtube which will guide you through setting up your APN settings here:
Check your coverage for any local mast faults or maintenance that perhaps are being carried out within your location:
Check O2'S live status checker for any local phone mast faults here:
You could try and perform a manual roam procedure, This will refresh your connection to the network:
If any of that doesn't work for you, This is 'related' and 'referring' to a samsung galaxy S4 mini, However, Providing your 'APN' settings consist of the 'same layout' on your Android phone - Then I would suggest that you give this a chance on the following link provided here:
(If your phone is auto SETUP to giffgaff when the sim is inserted, Ensure that you don't select the GIFFGAFF apn) When resetting your APN settings to 'default' as mentioned in '2' on the above given link, Ensure that you select the O2 Pay and go (APN) and then ADD the giffgaff APN settings manually