Internet not working

[devi]

I have activated my sim and installed the settings (twice) but I still cant seem to access my Internet.

Would appreciate your help!

[darrenpainter giffgaff head-scratcher]

What model of phone are you using

[rjheald]

If you have recently activated your sim there will be a data bar on your account.  You will need to  ask an agent to remove it

[shyamhj]

As said above contact an agent to get the data bar unlocked and everything should be fine. If there are any other problems you may need to install the settings manually. You can search for the settings by clicking this link http://support.giffgaff.com/app/home and then searching for 'insert phone make model here' settings

[devi]

A D900- Samsung

[jdevine]

Hi there devi,

I've checked your account and removed the data bar that was on there. As long as your phone settings are correct you should now be able to access your internet services. Happy giffgaffing!

Regards

John

[devi]

Thank you!!

[kayat]

Could you please remove the bar from my sim please

[catherineb]

Oh my god, can you please help me?!

[peterpeter1993]

Have you read the giff gaff mobile set up on your handset. I suggest configuring your network settings, the o2 ones may be on your current settings, so just fill in the giff gaff ones. (found on the setting up your phone page) Hope this was helpful