I seem to be going around in circles trying to get an internet connection and hope someone can help me please.
I have a new VM202 which is unlocked from Virgin. I can make calls and text, but get 'Connection Failed' when I try to access the internet.
I have tried without success following the 'ANP settings' post (I couldn't find where to enter all the information options given), so I sent a text to 2020, but got a reply saying -
"We had problems dealing with your request for settings. Don't worry, there is step by step help here: giffgaff.com"
So here I am! Can someone please help?
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Just wanted to point out that the settings I posted in my original post were correct and I put the problem I was having down to a signal problem. The problem basically solved itself and I've been using giffgagg ever since.
Thanks for all the replies. I have edited my post to include the model details (should have thought of that - sorry) .
I have tried looking for the information under VM202 and Alcatel OT-606. On the Virgin site only a quick start guide is available, but I found a full user manual for the OT-606 and that has been great. I think I will follow the 'Contact Us' link.
no experience with alcatel but:
- in your SETTINGS there's gotta be something like CONNECTION SETTINGS or INTERNET SETTINGS or INTERNET PROFILES - this is where you put all the details from manual setup (link in first reply)
If still o luck come back and let's do it step by step - post what menus you see and we'll help you, bit slow I know but it'll work