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Internet very slow and cutting out

Started by: ctr_king
On: 24/11/2014 | 19:42
Replies: 2
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by: ctr_king
on: 24/11/2014 | 19:42
I am using a Samsung galaxy note 4 and I am having severe problems regarding Internet connectivity and speeds. It will take forever to load pages and sometimes will not load anything at all.... please help
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by: ben199814
on: 24/11/2014 | 19:44
If you could please try turning your device OFF,wait 5 minutes,then turn your device ON again,as this can help in most cases.Also try turning airplane mode ON and OFF again. If your issue has not been resolved,check the signal in your area,by visiting or clicking onto the link below.
Please be aware that the website is updated hourly, so there may be a current issue that is not showing at the moment. Keep checking the signal checker website over the next few hours or so,cheers.

http://bit.ly/ggservice

If the signal checker is showing NO issues,you could also perform,a manual roam,which basically is searching for networks on your device.Go to your phones "settings" and Select mobile network options and Change the Network Selection Mode from Automatic to Manual and list of available networks will be displayed after a few moments.Select any other network that is not your home provider network and After a few moments you will see "No Service" on the display.Now select your home provider(which is o2/giffgaff) network and change the selection back to Automatic.

If a mast appears to be down in your area,firstly thanks for being really patient.Please contact a giffgaff agent,and then giffgaff can then raise a case with O2.Someone from giffgaff will then get back to you personally.Please click onto this link https://giffgaff.com/support/ask to speak to a giffgaff agent.
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by: pjpoppy
on: 24/11/2014 | 19:44


If the signal in your area is working as normal then try a manual roam to update and refresh your network connection. http://is.gd/manualroam

samsung galaxy settings: http://community.giffgaff.com/t5/Settings-for-your-device/Samsung-Galaxy-range/ta-p/8854998

Get a free giffgaff Sim
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by: ben199814
on: 24/11/2014 | 19:44
If you could please try turning your device OFF,wait 5 minutes,then turn your device ON again,as this can help in most cases.Also try turning airplane mode ON and OFF again. If your issue has not been resolved,check the signal in your area,by visiting or clicking onto the link below.
Please be aware that the website is updated hourly, so there may be a current issue that is not showing at the moment. Keep checking the signal checker website over the next few hours or so,cheers.

http://bit.ly/ggservice

If the signal checker is showing NO issues,you could also perform,a manual roam,which basically is searching for networks on your device.Go to your phones "settings" and Select mobile network options and Change the Network Selection Mode from Automatic to Manual and list of available networks will be displayed after a few moments.Select any other network that is not your home provider network and After a few moments you will see "No Service" on the display.Now select your home provider(which is o2/giffgaff) network and change the selection back to Automatic.

If a mast appears to be down in your area,firstly thanks for being really patient.Please contact a giffgaff agent,and then giffgaff can then raise a case with O2.Someone from giffgaff will then get back to you personally.Please click onto this link https://giffgaff.com/support/ask to speak to a giffgaff agent.
Did I Help? Let Me Know With KUDOS [+★]
Is Your Question Resolved? Please Set A BEST ANSWER
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