Knowledge Base


Started by: woody7770
On: 08/01/2019 | 10:58
Replies: 6

by: woody7770
on: 08/01/2019 | 10:58

I have put my apn settings in and still can't get Internet but can't! Do in me nut in 

Message 1 of 7
by: sloz
on: 08/01/2019 | 11:17
Hi, are you currently in the UK or abroad?
And you can make calls and send texts?

Which phone do you have?
Do you see a connection symbol
(3G, 4G, H, E, gprs)
Next to the signal bars?
Get a free giffgaff Sim
Message 2 of 7
by: headcases
on: 08/01/2019 | 12:10

try rebooting phone after
If I helped click ''solutions and kudos'' thanks

Sent from my iphone 6s
Message 3 of 7
by: woody7770
on: 11/01/2019 | 18:09
Am in UK and yes can send texts and calls
Message 4 of 7
by: woody7770
on: 11/01/2019 | 18:10
Not got any numbers 2g 3g 4g? That's what I don't get
Message 5 of 7
by: sheppola
on: 11/01/2019 | 18:55



Check the O2 service in your area.

If all good,

Go into your Phone's Settings and find the Network section.Do a Manual scan for Networks.When the list populates
pick any Network other than GiffGaff or O2.When it fails then Pick Giffgaff and shut the phone down for a few minutes
and then restart it.

Also if you can connect to the Internet with the Phone install the free GiffGaff app,

And then shut the phone down for 5 minsThis should install the correct GiffGaff Network settings better than
the Sim normally does and if you have to go find and use the Reset Network Settings on the phone.On many Android phones this is in the Network settings or in the Back up and Restore section but only choose this option as you don't want to do a,"Factory Restore!


HTH Smiley Happy

If this post helped please click the Kudos Button and or,"Best Answer"
"The pessimist complains about the wind; the optimist expects it to change; the realist adjusts the sails."
Message 6 of 7
by: sloz
on: 11/01/2019 | 20:36

XWhich phone do you have?
(make and model)

Get a free giffgaff Sim
Message 7 of 7