I am receiving an error message that the information I have entered is invalid when purchasing a phone. As others have suggested in previous posts, I have cleared my brower's history, cookies and cache. I have tried a different browser, and different devices, and I still receive the same error message. I'm not really sure what else to try.
I have been in touch with an Agent but they are suggesting that I do the things that I have already done.
Is there any other way to purchase a phone from Giffgaff? Has anyone found another solution?
' @saritafrit127 try via these links to buying phone's from giffgaff https://community.giffgaff.com/t5/Getting-started/Buying-a-giffgaff-phone/ta-p/10441209 or if applying for a loan use this one http://community.giffgaff.com/t5/Getting-started/Buying-a-giffgaff-phone-with-a-loan/ta-p/10724769 remember if approved you must go through the whole buying process again exactly as did first time same phone same colour same price plan and memory only after doing this will phone be dispatched to your uk address
If still have issues with buying please contact the agents about it and click on phone queries then use the how can we help box and explain the issue contact the agents
remember allow from a few hours up to a maximum time of 24hrs for agents replies which will show here when logged into your account
Remember agents work from 8am until 11pm daily
@saritafrit127 Have you tried using another device or browser like chrome Firefox or opera mini and see if allows you to buy phone then via links I've given also it could be your card has flagged giffgaff security system i would wait on agent replying again here http://giffgaff.com/support/questions
Also is there a break in your UK addresses if applying for loan it's must be last 3yrs information given for credit checks
@saritafrit127 I honestly can't think of what else you can try as you've done cache and history logged out and back in with another browser .your flat number shows via the address search and you've given 3yrs addresses plus your card details
Hopefully the agent gets back soon to get you sorted out sorry I couldn't help more. Only other thing can think on is trying on a new account with different credit/debit card to see if works but it's a risk your taking and would need to purchase a goody bag with phone meaning and extra ten quid