my iphone 8+ is freezing on the white turn on screen with the black apple logo and wont do anything else, unless i retore it and set it up as a new phone, even then the sound and mic dont work, cant make calls and the home button doesnt viabrate like it should when you press it.
iv tried to contact giffgaff and their not responding to me, iv sent them an email with apples authorisation to fix it beacuse iv gone to the apple store 3 times to get it looked at, they made me a report and iv emailed it to giff gaff, they arent being verry helpful with this at the moment. what should i do? iv been without a phone for a month now, through christmas and new year. this is frustrating... esspecially cause i cant just call a person about it...
@p0ss3ss3d have you checked for any replies from agents via here please http://giffgaff.com/support/questions. If it's over 24hrs from sent agents the message and NO relies show click the circle with 3 dots below your first post and click report then explain to the educators who can push for a reply
@p0ss3ss3d Hello if the phone was bought new from giffgaff and is still within the 12 month warranty and you bought it from giffgaff then either Apple can repair it or giffgaff ,
if it’s outside the warranty period then neither of them need repair it ,
New or otherwise if it’s under giffgaff warranty return it for repair
If you received a faulty phone you can simply return the phone back to giffgaff for a refund if it's not been more than 21 days since you received the phone. See this https://community.giffgaff.com/t5/Solve-your-questions/Returning-your-phone-amp-SIM-within-21-days-o... knowledge base link for a complete list of instructions
Or if the phone has developed a fault within the first 30 days you can send the phone back for a replacement see here https://community.giffgaff.com/t5/Solve-your-questions/How-to-return-a-faulty-phone-within-the-first...
If it's been more than 30 days you can then send the phone back for a repair by following the steps in this https://community.giffgaff.com/t5/Solve-your-questions/How-to-send-a-phone-for-repair/ta-p/10441573 guide.
Also check out this https://community.giffgaff.com/t5/Using-giffgaff/Returns-and-Repairs-process/ta-p/10316825 link on the return process.
Apple iPhones only have a 12 month warranty, there is NO EU law that mandates a 24 month warranty so once again, absolute rubbish from Apple.
Out of warranty is out of warranty I'm afraid.
Under both UK and EU consumer law you have to provide conclusive evidence*** that the fault was either inherent to the design of the phone or existed during the initial warranty period.
Apple is constantly trying to hide behind 'non-existent' legislation (or their 'interpretation' of it) when trying to justify only offering a 12-month warranty.
Under UK consumer law on NEW products, the full onus of responsibility falls on the owner after six months from delivery to prove that the fault was either inherent to the design of the phone or existed during the initial warranty period. On second-hand products, this onus begins immediately.
Sorry, but any repair, save for you being able to provide the stated evidence, will be fully chargeable.
*** You would need to get, as an example, an independent engineer's report at your own expense which provides conclusive proof that the fault was either inherent to the design of the phone (they won't find this - trust me) or pre-existed the expiry of the warranty (almost impossible to prove).
With this, you then have the basis of a case for a claim against the retailer (in this case giffgaff).
Even then any reduction in the repair cost will be proportionate to the age of the product, simply having the evidence does not 'extend' the warranty, and will be based on the expected life of the product if fault free.
UK and EU courts place a 'reasonable expectation of durability' on products when determining repair costs.
Apple places a three-year life expectancy on an iPhone before replacement so the absolute maximum contribution towards a repair on, as an example, an 14-month old phone, would be c.70% even when you have provided the, almost impossible to obtain, evidence.
My simple advice would be, in future, to buy a phone with an industry-standard 24 month warranty.
Just to add that such is Apple's poor interpretation of UK consumer law that the LATEST version of their warranty document https://www.apple.com/legal/warranty/products/uk-ireland-universal-warranty.html still refers to the 1979 Sale of Goods Act.
However, ALL goods purchased since 30 September 2015 are actually covered by the Consumer Rights Act 2015 (to which I referred before responding to you). Apple's warranty makes no reference to this three year old consumer protection legislation at all.
The link you posted does NOT apply to iPhones but does apply to other Apple branded products (such as Watch).
This is the UK and Ireland warranty page https://www.apple.com/legal/warranty/products/uk-ireland-universal-warranty.html