Knowledge Base

Is there any compensation

Started by: farmerdillan2001
On: 06/12/2018 | 21:27
Replies: 6

by: farmerdillan2001
on: 06/12/2018 | 21:27

Hi will there be any compensation for the network being down 

Message 1 of 7
by: hdavey17
on: 06/12/2018 | 21:43

I don’t think there are any guarantees for this, nor do they have to as you are not in a contract. 


They may offer something as a gesture of goodwill but it will be something along the lines of a data worth of goodybag cost credited to you, which pence not pounds. 



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Message 2 of 7
by: farmerdillan2001
on: 07/12/2018 | 03:53
How do we contact giffgaff as other phone providers that have been down have given there customers (pay as you go) a £70 gift back for there service being down and I wounded if giffgaff is doing it
Message 3 of 7
by: kirst72043
on: 07/12/2018 | 03:55

Where are you getting this information that O2 are providing all their customers with £70 for a few hours of outage? 



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Message 4 of 7
by: teazlediesel
on: 18/12/2018 | 21:02



Message 5 of 7
by: hdavey17
on: 18/12/2018 | 22:07

@teazlediesel It’s actually 90p which is more than the daily cost of a goody bag. 

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Message 6 of 7
by: teazlediesel
on: 18/12/2018 | 22:44
Blimey I was getting carried away
I will cancel my holiday
Message 7 of 7