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Is this phishing

Started by: malamala
On: 12/01/2019 | 15:20
Replies: 4
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by: malamala
on: 12/01/2019 | 15:20

I keep getting this message since i came back from EU trip and have used my phone in the UK

 

Hello, we haven't seen any UK usage or received any documents confirming your residence in the UK. We'll need them by 16/01/2019 or all subsequent roaming in the EU and selected destinations will be charged from your balance at 3.2p/min, 1p/text and 0.47p/MB. If you've no credit in your account you'll have to top up to use our services. Terms apply. For more info: giff.ly/2qL4iQs Just an FYI, this is the only time you'll get this message.

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by: samst55
on: 12/01/2019 | 15:24 edited: 12/01/2019 | 16:41

 

 

Hi, no it’s not a scam just informing you that you need airtime credit if you use your phone abroad, in the next few weeks as without usuing phone in uk or topping up in the next few days goodybags will not qualify for EU roaming.

 

CHECK FAIR USAGE GUIDELINES 

you can prove your U.K. residence and qualify if you plan to roam in the EU using a goodybag before doing any of the above.

Fair use guidelines Roaming in the EU and selected destinations

Link to Guide>> https://giffgaff.com/fair-usage-while-roaming

 

USEFUL INFORMATION 

https://community.giffgaff.com/t5/Using-giffgaff/Key-info-for-roaming-in-the-EU-and-selected-destina...

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by: samst55
on: 12/01/2019 | 15:24 edited: 12/01/2019 | 16:41

 

 

Hi, no it’s not a scam just informing you that you need airtime credit if you use your phone abroad, in the next few weeks as without usuing phone in uk or topping up in the next few days goodybags will not qualify for EU roaming.

 

CHECK FAIR USAGE GUIDELINES 

you can prove your U.K. residence and qualify if you plan to roam in the EU using a goodybag before doing any of the above.

Fair use guidelines Roaming in the EU and selected destinations

Link to Guide>> https://giffgaff.com/fair-usage-while-roaming

 

USEFUL INFORMATION 

https://community.giffgaff.com/t5/Using-giffgaff/Key-info-for-roaming-in-the-EU-and-selected-destina...

Message 2 of 5
by: sheppola
on: 12/01/2019 | 15:30

@malamala

@malamala wrote:

I keep getting this message since i came back from EU trip and have used my phone in the UK

 

Hello, we haven't seen any UK usage or received any documents confirming your residence in the UK. We'll need them by 16/01/2019 or all subsequent roaming in the EU and selected destinations will be charged from your balance at 3.2p/min, 1p/text and 0.47p/MB. If you've no credit in your account you'll have to top up to use our services. Terms apply. For more info: giff.ly/2qL4iQs Just an FYI, this is the only time you'll get this message.

Don't worry about it.GiffGaff now allow 14 days Grace EU roaming.Now you have come back if you enable the Roaming option on your phone it should trigger your real EU roaming.

 

Check here

 

https://giffgaff.com/profile/details

 

 

and see if it looks like this,

 

 

roamingon

 

 

 

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by: headcases
on: 12/01/2019 | 15:44
no its fro giffgaff
If I helped click ''solutions and kudos'' thanks

Sent from my iphone 6s
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