ile a claim here
i would delete card details and do manually as it easier and only takes a minute to top up
this will be little more hassle but no duplicate payments.
Have a good day
Check your order history to be sure: https://giffgaff.com/orders/history/others
Go ahead and contact an Agent as they have control over your account: http://www.giffgaff.com/support/ask
@lousy13, hi there, please contact an agent as they are the only ones that can deal with your account.
Agents can take upto 24 hours to reply but are normally quite quick.
Thank I have contacted an agent to check this out. I never run out of data and have to get a goody bag so early but think the payment has went wrong somewhere.