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Its not letting me order a phone

Started by: chels56415
On: 23/09/2018 | 15:21
Replies: 2
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by: chels56415
on: 23/09/2018 | 15:21
Its not letting ne order a phone i get to order pay it loads then said oops cant process right now try again later? Ive been trying for 2 days
Message 1 of 3
by: bugzbunny
on: 23/09/2018 | 15:22
Hi @chels56415 and thanks for visiting the community
Please try using another browser e.g. Internet Explorer, Chrome or empty the cookies and cache on your current browser and try again.

Also it’s worth to check out this link http://community.giffgaff.com/t5/giffgaff-Top-Tips/Credit-Debit-card-Issues/td-p/3621481 if your trying to complete the payment using a card. The link contains some steps on resolving common Debit/Credit payment issues.

If still having problems buying a phone please contact giffgaff agent for them to look into this further. To contact a giffgaff agent please go to your My giffgaff page and you'll find links to the Ask an Agent form half way down the left hand side. Here's a https://support2.giffgaff.com/app/ask/Phones/Buying-a-phone/form/ link to it in case you're on a mobile.

please note as giffgaff agents deal with a great deal of enquires a agent can take up to 24 hours to answer your question. Any agent replies can be found in the “Messages From Agents“ section here https://giffgaff.com/support/questions
CLICK TO GET YOUR FREE GIFFGAFF SIM WITH £5 CREDIT NANO-MICRO SIMS AVAILABLE
CLICK TO GET YOUR FREE GIFFGAFF SIM WITH £5 CREDIT NANO-MICRO SIMS AVAILABLE

Message 2 of 3
by: msmithn
on: 23/09/2018 | 15:58
Hi @chels56415

Try log-in using another browser and see that cache/cookies are cleared.
Message 3 of 3