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Jamster

Started by: riffrafftaff
On: 29/02/2012 | 16:42
Replies: 10
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by: riffrafftaff
on: 29/02/2012 | 16:42

Hello folks - Newboy here, and in need of some advice.


I've been a bit careless and inadvertently tried to download a ringtone from Jamster.
I rec'd a text from them . . an 88888 number asking me to reply with OK to confirm my number. Upon doing this I received another text telling me that I have joined the Jamster Tone Club with 3 tones for just £4.5O pw until I sent a message STOP to 88888. or call 08701212186.

"Scam" came to mind immediately and as I thought texting STOP to 88888 or calling the number proved fruitless. Text wouldn't go and the number was not recognised even though it is quoted on their website. It does have an email address to send an "unsubscribe" message to but I am loathe to let them have my e mail address.

I'm sure others have experienced the same with this less that upfront outfit.
Do you have any knowledge of them ? . . and more to the point, how to eliminate my number from their records.

PS
I haven't actually rec'd the ringtone, nor do I want it now, but I am concerned that my giffgaff account will be tapped.

 

Robot Frustrated

Message 1 of 11 (4,417 Views)
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Accepted Solutions
by: sloz
on: 29/02/2012 | 17:28
Best Answer
Accepted by topic author riffrafftaff
‎21-08-2015 01:01
Have you got some airtime credit to text stop to 88888 ? It costs 10p texting shortcodes wouldn't be covered by goodybag texts
Get a free giffgaff Sim
Message 9 of 11 (5,004 Views)
by: giffgafful
on: 29/02/2012 | 16:44 edited: 29/02/2012 | 16:46

Consider getting your number changed. Ask an agent about this. The link is under My giffgaff.

 

Edit: See here to change number:

 

http://support.giffgaff.com/app/answers/detail/a_id/126/~/can-i-change-my-mobile-number%3F

Message 2 of 11 (4,402 Views)
by: morvin
on: 29/02/2012 | 16:45
http://community.giffgaff.com/t5/Learn-giffgaff-Top-Tips/Stopping-Unsolicited-Premium-rate-SMS-Messa...

See this guide
Get a free Giffgaff Sim
Please give 'KUDOS' if you like my post. If my answer helped then please click 'Accept as Solution'
Message 3 of 11 (4,399 Views)
by: apjenno
on: 29/02/2012 | 16:46
I would advise you to change your number, pleae see this link http://support.giffgaff.com/app/answers/detail/a_id/126/~/can-i-change-my-mobile-number%3F
Message 4 of 11 (4,397 Views)
by: greenman
on: 29/02/2012 | 16:47 edited: 29/02/2012 | 16:52


You could try going directly to their site and making contact:

http://www.jamster.co.uk/fw/goto/help

 

any further problems then go here: http://www.phonepayplus.org.uk/

Message 5 of 11 (4,391 Views)
by: anjero
on: 29/02/2012 | 16:50

According to their website T&C's (here):

"To cancel your Subscription Plan, send a text message with the text "STOP" to 75555, or such other number as may be designated on our Site, or go to "My plans" under My Jamster after you input your cell phone number and password on the Website, send an e-mail to info@jamster.com or contact 866-856-5267. The termination shall become effective immediately but you will still be liable for any new fees that were not cancelled within the time period specified in Section 7 of this Agreement."

 

If that does not work, you should most likely contact an agent (http://support.giffgaff.com/app/ask) as well as inform the premium rate service authorities (here).

 

I hope this helps somewhat. Unfortunately, I have no personal experience in dealing with Jamster, so am not sure how long this would take.

 

 

Message 6 of 11 (4,388 Views)
by: anjero
on: 29/02/2012 | 16:51

Ops. That was the US site.

This should be the UK procedure.

"To unsubscribe by text message, text "STOP" to 88888, call 0870 1213186 (national rate) or go to "My Clubs" under "My Jamster" on www.jamster.co.uk or send an email to info@jamster.co.uk. In the event that you have multiple subscriptions, "STOP ALL" will cancel all active subscriptions. The termination shall become effective immediately upon receipt of termination request. Charges may still appear on your mobile phone bill the following month as mobile operators bill retrospectively."

Message 7 of 11 (4,386 Views)
by: anjero
on: 29/02/2012 | 16:53

Sorry, feeling extra stupid. I realised now that you mentioned both number and text options in your original post. (I thought the numbers were different when pulling up the US website)

 

My apologies.

Message 8 of 11 (4,381 Views)
by: sloz
on: 29/02/2012 | 17:28
Best Answer
Accepted by topic author riffrafftaff
‎21-08-2015 01:01
Have you got some airtime credit to text stop to 88888 ? It costs 10p texting shortcodes wouldn't be covered by goodybag texts
Get a free giffgaff Sim
Message 9 of 11 (5,005 Views)
by: riffrafftaff
on: 02/03/2012 | 22:11

Thanks to everyone who responded

 

Hadn't realised that the absence of credit would prevent me from texting to the short code number. I feel a little silly about that to be honest. I assume that is also the reason why the call to the 0870 number didn't work either.


I see though that I am one of a number of giffgaff users who have had less than favourable experiences with Jamster.

 

Oh well.

Message 10 of 11 (4,347 Views)