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Just bought 2 goidy bags by accident

Started by: malcdoug57
On: 12/07/2019 | 06:26
Replies: 5
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by: malcdoug57
on: 12/07/2019 | 06:26

Just boughtb2 goody bags at same time by accident....how do I cancel one of them

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by: pimms21
on: 12/07/2019 | 06:36

Hi @malcdoug57 

 

Your second goodybag should be queued. See this info about how to cancel a queued goodybag for refund.

 

How can I modify or cancel my queued goodybags?

 

You can cancel your queued goodybag from the next day after your purchase until 24 hours before the expiry of your active goodybag. Just go to your giffgaff payment settings page. Then under Next goodybag, you will be able to see a button with Cancel next goodybag, this will allow you to cancel your queued goodybag.

The payment will be paid back to original payment method for queued goodybag.

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Message 4 of 6
by: jt_21
on: 12/07/2019 | 06:30

@malcdoug57wrote:

Just boughtb2 goody bags at same time by accident....how do I cancel one of them

The agent cal assist you here's a form

 

Direct link to ask an agent:
https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Cancelling-a-goodybag-or-top-up-...

Please note: Our agents aim to answer all enquiries within 24 hours. Replies from our agents can be read and responded to from https://giffgaff.com/support/questions

 

Message 2 of 6
by: tazzy19
on: 12/07/2019 | 06:33

@malcdoug57 

 

 

If you've bought 2 goodybags, the second will be queued, you can cancel the second yourself if it has been over 24hrs, go to https://giffgaff.com/orders/history/others , and open up 'next goodybag'. Just click the button and it'll cancel, or, leave it to start in a month when the current one expires

 

Or  contact an agent https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Cancelling-a-goodybag-or-top-up-... and explain you need a refund

 

Refunds will take 5 working days to be credited and appear in your bank account

Agents will reply here https://giffgaff.com/support/questions

Message 3 of 6
by: pimms21
on: 12/07/2019 | 06:36

Hi @malcdoug57 

 

Your second goodybag should be queued. See this info about how to cancel a queued goodybag for refund.

 

How can I modify or cancel my queued goodybags?

 

You can cancel your queued goodybag from the next day after your purchase until 24 hours before the expiry of your active goodybag. Just go to your giffgaff payment settings page. Then under Next goodybag, you will be able to see a button with Cancel next goodybag, this will allow you to cancel your queued goodybag.

The payment will be paid back to original payment method for queued goodybag.

unlimited minutes.png

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Message 4 of 6
by: erasure454545
on: 12/07/2019 | 06:44

you shpuld be able to cancel the one thats qued with no problem next to goodybag there should be a cancel button 

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Message 5 of 6
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by: clikasarus
on: 12/07/2019 | 08:04

@malcdoug57  Hi welcome to giffgaff and the community

 

There probably be another goodybag queued now

 

• If you want to cancel a queued goodybag there is now a handy link on your dashboard here ⬇️

 

Dashboard

 

 

•The refund will take approximately 5-7 days to the original payment method

 

I hope this has been helpful for you 👍🏻

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Message 6 of 6