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Just joined, not used any credit, but no credit left (well £0.02)???

Started by: spludles
On: 10/10/2014 | 20:38
Replies: 3
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by: spludles
on: 10/10/2014 | 20:38

Hi,
I ordered SIM card with £10 goodbay on 30th Sept. Was delivered on 2nd October. Took well over a day to get the SIM card working so I gave up on it. I've now just got back to trying it again. The SIM is working but I now have no credit, and the only option for me is to buy more credit at 'airtime'rates. What is going on here?

I'm hoping that because I placed the order at 10:47 pm on Sept 30th this doesn't mean I've lost my credit because we're now in Oct, even although my service wasn't activated until Oct???

Thanks.

Message 1 of 4
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by: mcilwraith
on: 10/10/2014 | 20:40

goodybags and credit are 2 different things

check what you have

https://giffgaff.com/dashboard
dial *100# for your gg balance
goodybag balance dial *100*7#

Message 2 of 4
by: mcilwraith
on: 10/10/2014 | 20:40

goodybags and credit are 2 different things

check what you have

https://giffgaff.com/dashboard
dial *100# for your gg balance
goodybag balance dial *100*7#

Message 2 of 4
by: figment_uk
on: 10/10/2014 | 20:42

@spludles wrote:

Hi,
I ordered SIM card with £10 goodbay on 30th Sept. Was delivered on 2nd October. Took well over a day to get the SIM card working so I gave up on it. I've now just got back to trying it again. The SIM is working but I now have no credit, and the only option for me is to buy more credit at 'airtime'rates. What is going on here?

I'm hoping that because I placed the order at 10:47 pm on Sept 30th this doesn't mean I've lost my credit because we're now in Oct, even although my service wasn't activated until Oct???

Thanks.


Please dial *100# and *100*7# and post both responses into a reply

I do not work for giffgaff, so cannot check anything on your account. This is a public community - please do not post any personal info.
Message 3 of 4
by: bacc
on: 10/10/2014 | 20:45
you paid for a goodybag so shouldn't have any credit. you've been lucky and gained 2p because of a glitch
Get a free giffgaff Sim
Message 4 of 4