Knowledge Base

Just performed a sim swap

Started by: snaszy
On: 22/12/2015 | 15:47
Replies: 4

by: snaszy
on: 22/12/2015 | 15:47

My old sim card in old phone is still getting service, new sim in new phone isn't getting service - the green bar saying the sim swap had been successful appeared at the top of the web page though.  Have I done something wrong, or just need to wait for longer?

Message 1 of 5
by: jondy
on: 22/12/2015 | 15:50

Hi sim swaps usually are completed in around 30 minutes or less. Wait a little longer if nessecesary then try restarting your phone with the new sim in.


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Message 2 of 5
by: weeman
on: 22/12/2015 | 15:51

You need to be patient mate.Sim swaps can take from 30mins to up to 24 hours....When i did one it took about 6 hours to fully complete.



Message 3 of 5
by: amsza
on: 22/12/2015 | 15:52
Sim swap usually take 30 minutes
but sometimes it may take upto 24 hours
Message 4 of 5
by: im_mandi
on: 22/12/2015 | 15:53
Hi, sim swap can take up to 24 hours to complete but turn off your old phone for 30 minutes then restart your new phone occasionally
Get a free giffgaff Sim
Message 5 of 5