Knowledge Base

Keeping Old Number

Started by: mariaprietomoreno
On: 28/01/2019 | 21:36
Replies: 2

by: mariaprietomoreno
on: 28/01/2019 | 21:36



So this is my situation , I bought a sim from giffgaff >**phone_number_removed** and that number its already in my cv so I cant lose it. Unfortunately I found out that that card wasn't worknig very well so I bought another sim and I have a monthly contract with you too but with a different number>**phone_number_removed**, Since its always a giffgaff card I imagine that it makes everything easier. So what Im asking you is for help to keep my contract having my first number **phone_number_removed**. I dont want the second number it makes no sense for me to have two different sim cards. Please help me out I really need to get this done, since I have no money in the card that I need to sounds silly what I've done but since the card wasn't working I ordered another one and now I have a contract that is exactly what I wanted with my previous number. Is just about transfering my old giffgaff number to this one. thanks in advance for your help. 

Message 1 of 3
by: natty88
on: 28/01/2019 | 21:41

' @mariaprietomoreno All I can suggest is asking the agents about it and click the nearest topic to activations then use the how can we help box and explain the issue given both mobile numbers the SIM serial numbers from both sim cards last time topped up by what method and how much plus the number you want to keep they may help more contact the agents



remember allow from a few hours up to a maximum time of 24hrs for agents replies which will show here when logged into your account 


Remember agents work from 8am until 11pm daily 

Get a free giffgaff Sim
Message 2 of 3
by: djbonner07
on: 28/01/2019 | 21:41
@mariaprietomoreno >>>

Am sure the below is the case,

All you needed to do is to do a "Sim Swap" without topping up as you've just made another account up with a different number etc so you can't get your old number back this way, the only was to do this, is to sign in to that account you want to keep the number for, order a sim and then do a "Sim Swap"

Here's a little help,

Before Doing A Sim Swap >>


Backup / Copy your contacts/phone numbers from the old sim to your phone or write them down, otherwise you will lose any contacts from the old sim as soon as you do the "Sim Swap"

- Make sure you are signed in to the account you want to keep the correct number etc.

If you don't have a spare SIM card , Order Here > (you might have to log back in again)

● One SIM fits all -
The awesomely-designed giffgaff triple SIM fits all phones with its all-in-one standard, micro and nano SIM design.

- Sim Size -
As Follows:
● Standard Sim
● Micro Sim
● Nano Sim

When you Order / Or get a spare SIM card or if you already have one ,You can do a Sim Swap and get everything transferred over to that SIM card you have swopped over to ( The spare giffgaff SIM card you ordered etc must be unactivated ) to do this process

● Transfer 's >>>
( • ) - Same Number - Account Etc
( • ) - Credit / Goodybag / Gigabags
( • ) - Community/Spreading giffgaff Payback

[ Sim Swap Info/Guide ]

⬜ - You can only do a SIM swap between 4:30am and 9:30pm

⬜ - Full On Video Guide : You can watch how to do a sim swap by clicking this link ➜

(Full On Written Guide)
⬜ Check this link for a full on guide ➜

Its up to you if you want to keep the new sim alive and just use that for a month what you've just activated or give it to a family member or a friend.
Get a free giffgaff Sim
Message 3 of 3