Knowledge Base

Lan Line to My mobile

Started by: kdmodha
On: 15/02/2019 | 15:16
Replies: 12

by: kdmodha
on: 15/02/2019 | 15:16 edited: 15/02/2019 | 19:36

My home Lan line *personal information removed* registered with calls to my mobile>**phone_number_removed** goes straight to my giffgaff voice mail can you explain that always.Mobile to mobile it rings.

Kind regards,

Mr. Modha 

Message 1 of 13
by: natty88
on: 16/02/2019 | 05:27

' @kdmodha Have you set up call forwarding as shown here in this guide if so follow instructions to cancel it call forwarding and hidden parts 


Or dial this into phone to cancel all diverts##002#



Get a free giffgaff Sim
Message 2 of 13
by: kdmodha
on: 16/02/2019 | 06:15
Many thanks for your help .I will do that and let you know .
Have a nice day.

Message 3 of 13
by: kdmodha
on: 16/02/2019 | 06:51
natty 88,
Thankyou for your information. I have successfully all forwarding now the phone shows as engaged all the time.
How could I over come that?
Any ideas?

Message 4 of 13
by: jt_21
on: 16/02/2019 | 07:14 edited: 16/02/2019 | 07:24

@kdmodha Good morning Mr Modha, is it only when you call from your landline to your giffgaff mobile that you get problems? , what happens if you call your giffgaff number from ANOTHER phone)? (A friend or family members phone) what happens? Is it engaged or going to voicemail? 

If everything is OK from OTHER phones, you ought to contact your landline provider Sky. 

Message 5 of 13
by: kdmodha
on: 16/02/2019 | 07:33
Mobile to mobile works.Just from home lane line to my mobile goes into engage tone.
I will have to get someone out side to call me from there lane line.I have already spoken to sky.They said this is a new one.we have not received such complaint.
Thank you for your reply.
Message 6 of 13
by: lpwilliams
on: 16/02/2019 | 07:39


What make mobile phone do you have?


Have you accidently blockled the number or set up a Do Not Distrub rule for the land line number?  Go to your mobile phone's call settings and check Blocked Numbers.



Message 7 of 13
by: jt_21
on: 16/02/2019 | 07:44

Hello again Mr Modha @kdmodha

yes I think it may be a good idea to try that, also could you try calling FROM your land line to your Giffgaff phone but tap in  #31# before dialling your mobile number .... does it ring? 


Message 8 of 13
by: andyxhill
on: 16/02/2019 | 08:27
Hi it sounds like that number has been blocked on your phone
Get a free giffgaff Sim
Message 9 of 13
by: kdmodha
on: 16/02/2019 | 15:35
My mobile receives calls from other lane line being on the same service provider.It is not receiving calls from my home number.
Message 10 of 13