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Leave Giffgaff?

Started by: sean87
On: 10/01/2012 | 23:02
Replies: 24

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by: sean87
on: 10/01/2012 | 23:02
Considering leaving Giffgaff again, possibly moving to 3, as they are the only other network with a reasonable deal. Reason I'm considering it is there seems to be a lot of trouble with response times from agents, not that I have ever had a problem, but I use my phone for work so can't be without a phone days on end. Is the long response times going to improve? ( time of year)
Message 1 of 25

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by: kmp
on: 10/01/2012 | 23:06
I think you'd be silly to leave if you've not encountered a problem - the vast majority of people don't, and it just appears like a lot of people do because a big chunk of the customer service here is on the forum. I understand where you're coming from, but giffgaff has so much going for it, and the people here are much more knowledgeable than the people you'd deal with at 3 (or any other network) who are essentially reading from a script when you phone their call centres.
Message 11 of 25
by: morvin
on: 10/01/2012 | 23:03 edited: 10/01/2012 | 23:04

Don't think they will improve. Because GG are recruiting new agents at the moment


Better off leaving if you are not happy Smiley Sad Bye

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Message 2 of 25
by: sangif
on: 10/01/2012 | 23:04
Wait for head of giffgaff to response to this but that's unlikely
Simply they need more staff and my personal opinion improve agent responses or sack them
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Message 3 of 25
by: ya_2011
on: 10/01/2012 | 23:04
Just stay and make money back on payback Smiley Wink

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Message 4 of 25
by: wman2
on: 10/01/2012 | 23:04
The problems you see are in a minority and most people have a very good service. Plus they are currently training new agents.
Message 5 of 25
by: ajenno
on: 10/01/2012 | 23:04
There have been some problems lately, I'm sure things will improve.
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Message 6 of 25
by: ashlar
on: 10/01/2012 | 23:04
If you use the phone for work, I'd advise not to move to GG now. There have been ongoing serious port problems leaving some users without a phone for days.

This only happens in a minority of cases, but if your phone is mission critical I'd advise against GG right now.

Ps giffgaff is great if you can risk the outages!
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Message 7 of 25
by: jav_786
on: 10/01/2012 | 23:05
Hopefully as I'm sure i read that new agents are being recruited. Also remember that there are educators. A word of advice: 3 is the worst network ive ever experienced, shoddy indian customerr service; rude and uunhelpful!
Message 8 of 25
by: allan1954
on: 10/01/2012 | 23:05
good luck in your new network if you decide to leave gg.
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Message 9 of 25
by: ashlar
on: 10/01/2012 | 23:05
Wait! If you are already on GG and experiencing no problems why move??!!

If it ain't broke...
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Message 10 of 25