Knowledge Base

Left with Blackberry

Started by: ajen82
On: 29/05/2015 | 18:46
Replies: 5

by: ajen82
on: 29/05/2015 | 18:46

I've recently left Giffgaff for EE due to signal strength. I'm having an issue with getting my service books through EE because my phone hasn't been removed from the BIS servers. It is still showing my phone registered with "O2". How do I have Giffgaff do the removal required. I sent an agent message which the agent "turned off" my blackberry services. I don't think that means it was removed. it's been 2 days and it's still not working. HELP PLEASE

Message 1 of 6
by: mikeleebyrn38
on: 29/05/2015 | 18:49
Try a factory reset
Get a free giffgaff Sim
Message 2 of 6
by: germansheppard234
on: 29/05/2015 | 18:50
Do full security wipe, u need start again when u change network, blackberry user, it can take 24 hrs to get new service books and u will need active add on again
Get a free giffgaff Sim
Message 3 of 6
by: bengalknights
on: 29/05/2015 | 18:51
Hi remove the battery for 60 seconds and reboot
Get a free giffgaff Sim
Message 4 of 6
by: ajen82
on: 29/05/2015 | 19:04


Unfortunatly all these answers are at the handset level. talking with EE it's at the GiffGaff's RIM level. GiffGaff needs to remove the handset from their blackberry servers so that EE can register the handset with their BB servers.

Message 6 of 6