My phone was lost about 4 weeks ago and Giff Gaff had the phone locked. It was returned a few days later and i've asked giffgaff numerous times to unlock the handset because i need it for work. They will not do anything for me, is there anyone i can speak to over the phone to help me, please!.
You will have to contact an agent which you can do using the link on the left hand side of your My giffgaff page in the 'messages from agents' section, they may take up to 24 hours to reply.
Hi sorry to hear you are having problems. Glad you found your phone in the end.
Lost both my phone and SIM card
To tell us both your phone and SIM have been lost or stolen:
NB If you want to bar your phone you should NOT choose the SIM Swap option.
The above is taken from -
When you say they won't do anything for you please can you explain what you mean ? What is there reason for not helping?