Knowledge Base

Lost credit?

Started by: dynam
On: 08/08/2016 | 11:03
Replies: 3

by: dynam
on: 08/08/2016 | 11:03
I topped up 10 quid before coming to Portugal.I got the confirmation text for it. I switched data off when I got here. I used 9.12MB before data went off. Thats 36p. I've made a few calls and texts. The tenner has disappeared but an amount similar to the previous balance remains. Any ideas anyone?
Message 1 of 4
by: bigbumyum
on: 08/08/2016 | 11:04
Hello there my friend @dynam

Unfortunately you would need to contact an agent regarding this as it is an account issue, please follow the link below.

Please be aware it can take up to 24 hours for a reply from an agent, however they are usually very quick to respond, to see your replies check this link below.
Get a free Giffgaff SimGet a free Giffgaff Sim

enjoy the rest of your day buddy
Message 2 of 4
by: lynda1962
on: 08/08/2016 | 11:20 edited: 08/08/2016 | 11:22

@dynam, hi there, good morning, check if you have any apps running in the background as this can eat your data as apps are constantly being updated, if not contact an agent they will help you with your inquiry
Agents can take upto 24 hours to reply but are normally quite quick.

Message 3 of 4
by: dynam
on: 08/08/2016 | 12:54
Ho Linda. Data was off so that shpuld not have neen possible.
Message 4 of 4