Lost credit?

I topped up 10 quid before coming to Portugal.I got the confirmation text for it. I switched data off when I got here. I used 9.12MB before data went off. Thats 36p. I've made a few calls and texts. The tenner has disappeared but an amount similar to the previous balance remains. Any ideas anyone?

Message 1 of 4

by: bigbumyum
on: 08/08/2016 | 11:04

Hello there my friend @dynam

Unfortunately you would need to contact an agent regarding this as it is an account issue, please follow the link below.

https://giffgaff.com/support/ask/incorrect_balance

Please be aware it can take up to 24 hours for a reply from an agent, however they are usually very quick to respond, to see your replies check this link below.

https://giffgaff.com/support/questions

enjoy the rest of your day buddy

Message 2 of 4

by: bengalknights
on: 08/08/2016 | 11:10

Hello was there any background data running

Message 3 of 4

by: dynam
on: 08/08/2016 | 12:52

No
Data was off.

Message 4 of 4