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Lost phone - new sim

Started by: lewisgarland1
On: 13/08/2019 | 23:35
Replies: 7
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by: lewisgarland1
on: 13/08/2019 | 23:35

Hey,

 

I had my phone stolen last week and so barred my SIM and sent for a new one.

 

This arrived  today and I have put it in my phone and gone through the activation process. Supposedly it is activated (according to my GiffGaff ashboard)  and yet my phone is not recognising a number (it is saying phone number unknown) and my goodybag and credit are nowhere to be seen - and of course I cant make any calls, text, sign up to Whatsapp etc.

 

Any ideas?

 

Thanks

Message 1 of 8
by: jaymailsays
on: 14/08/2019 | 04:23

@lewisgarland1 if it arrived in the envelope below and you are sure that your new phone is unlocked to O2/giffgaff, it might just be an activation delay.

 

If not you will need to contact an agent to investigate. Occasionally they require verification.

https://support2.giffgaff.com/app/ask/Calls-texts-and-data/My-services-arent-working/form/

images(1).jpgReplacement for lost or stolen sim.

 

 

Get a free giffgaff Sim
Message 2 of 8
by: lewisgarland1
on: 14/08/2019 | 04:42 edited: 14/08/2019 | 04:54

Hi,

Thanks for your help. Yes it arrived in this envelope .

It did say that it was taking time to activate initially but now says it is activated.

 

However, while it recognises it has a giffgaff SIM it still says 'phone number unknown' and I am therefore unable to access anything.

I tried putting the SIM in another handset and it did exactly the same thing.




Message 3 of 8
by: jaymailsays
on: 14/08/2019 | 05:03

@lewisgarland1 

Is that a screen message or on your dashboard.

 

Try keying *100# and *100*7# and use call button several times.

 

Try calling 443.

 

From another number, what do you hear when you dial your own number?

Get a free giffgaff Sim
Message 4 of 8
by: lewisgarland1
on: 14/08/2019 | 05:18
- it says unknown number under settings on my phone
- it says activated on my dashboard

I have tried using those numbers. *100 # seems to recognise my credit and the other recognises minutes remaining.

I'll try calling from another number when I have access to one .
Thanks
Message 5 of 8
by: jaymailsays
on: 14/08/2019 | 05:27

@lewisgarland1 

If it is an iphone use this guide.

iPhone settings.png

 

Get a free giffgaff Sim
Message 6 of 8
by: lewisgarland1
on: 14/08/2019 | 05:40
It is an android (Pixel) - thanks for you help btw.
Message 7 of 8
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