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Lost sim and forgoton password
on: 03/08/2017 | 20:32
@spence778
Hi do you have an alternative email to give to the agent to receive a password reset link?
ask an agent with the account you're posting here with , and they'll send you a reset link
Log out first
https://giffgaff.com/auth/logout
Log back into here
https://giffgaff.com/support/ask/data_tethering ( short url Http://j.mp/login_problem )
Select "no"
And in the further information box.... Give the agents the following info
Say you've forgot your password Activated username
Name ( on the account)
Address (on the account)
Mobile number
2 numbers you text and call
Last 4 digits of a debit card last used Ammount, date and method of last top up
Email address ( you have access to)
Mention you can't access the email you put down in your giffgaff setting
And ask for a password reset link be sent to the email you've supplied
Also mention you can't supply the sim serial number as you've lost your sim
Replies are found here
https://giffgaff.com/support/questions
Hi do you have an alternative email to give to the agent to receive a password reset link?
ask an agent with the account you're posting here with , and they'll send you a reset link
Log out first
https://giffgaff.com/auth/logout
Log back into here
https://giffgaff.com/support/ask/data_tethering ( short url Http://j.mp/login_problem )
Select "no"
And in the further information box.... Give the agents the following info
Say you've forgot your password Activated username
Name ( on the account)
Address (on the account)
Mobile number
2 numbers you text and call
Last 4 digits of a debit card last used Ammount, date and method of last top up
Email address ( you have access to)
Mention you can't access the email you put down in your giffgaff setting
And ask for a password reset link be sent to the email you've supplied
Also mention you can't supply the sim serial number as you've lost your sim
Replies are found here
https://giffgaff.com/support/questions
on: 03/08/2017 | 20:34
Hi @spence778
In this case i suggest you contact a giffgaff agent and provide the agents the following details
Say you've forgot log in details
Name
Address
Mobile number
Sim serial number
2 numbers you text and call the most
Email address
Mention you think the email is incorrect in your giffgaff settings and ask for a reset link be sent to the email you've given them
As this issue doesn't fall under any category under the agent form please follow this https://giffgaff.com/support/ask/sim_my_limit_increase link select a number from the select menu and then write your question in the text area provided. Please provide as much information as you can on the issue.
As agents deal with many queries, it can take up to 24 hours to get a reply, but usually you get a reply in a couple of hours.
Any replies from agents can be found on your "My Giffgaff" page or the page can be accessed directly following this https://giffgaff.com/support/questions link.
In this case i suggest you contact a giffgaff agent and provide the agents the following details
Say you've forgot log in details
Name
Address
Mobile number
Sim serial number
2 numbers you text and call the most
Email address
Mention you think the email is incorrect in your giffgaff settings and ask for a reset link be sent to the email you've given them
As this issue doesn't fall under any category under the agent form please follow this https://giffgaff.com/support/ask/sim_my_limit_increase link select a number from the select menu and then write your question in the text area provided. Please provide as much information as you can on the issue.
As agents deal with many queries, it can take up to 24 hours to get a reply, but usually you get a reply in a couple of hours.
Any replies from agents can be found on your "My Giffgaff" page or the page can be accessed directly following this https://giffgaff.com/support/questions link.
