I've lost my sim and now can't log in as I can't remember what my password was so I'm at a loss and my registers email won't let me log in as it uses a key sent to my number to log in how do I get round this this is not the account I'm using now
And in the further information box.... Give the agents the following info
Say you've forgot your password Activated username Name ( on the account) Address (on the account) Mobile number 2 numbers you text and call Last 4 digits of a debit card last used Ammount, date and method of last top up Email address ( you have access to)
Mention you can't access the email you put down in your giffgaff setting And ask for a password reset link be sent to the email you've supplied Also mention you can't supply the sim serial number as you've lost your sim
In this case i suggest you contact a giffgaff agent and provide the agents the following details
Say you've forgot log in details Name Address Mobile number Sim serial number 2 numbers you text and call the most Email address
Mention you think the email is incorrect in your giffgaff settings and ask for a reset link be sent to the email you've given them
As this issue doesn't fall under any category under the agent form please follow this https://giffgaff.com/support/ask/sim_my_limit_increase link select a number from the select menu and then write your question in the text area provided. Please provide as much information as you can on the issue.
As agents deal with many queries, it can take up to 24 hours to get a reply, but usually you get a reply in a couple of hours.
1. Full Name 2. Address 3. Mobile Number 4. Membername 5. 19 digit SIM serial Number 6. Last 4 digit of your card details updated or used on account 7. Alternate email address to send your reset password