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Lumia 5xx Cant dial out. Can recieve calls.

Started by: mysquarewheel
On: 03/01/2014 | 10:48
Replies: 10
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by: mysquarewheel
on: 03/01/2014 | 10:48

This is not the first time ive hadf this issue, the network was patchy last night too, we didnt have major winds but i guess that could be an issue.

I get 3 beeps when trying to dial out

i have a goodbag that is current, and can recieve calls, txts, emails, go on the internet but cant make calls.

ive restarted my phone and checked the 02 service status and that says all is fine.

 

can somebody help me before I go and buy a new sim card, ive got suppliers to call today so this will impact my business. 

Message 1 of 11
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Accepted Solutions
by: endorphin
on: 03/01/2014 | 11:42
try turning your phone off, waiting 5 min.s and then turn it back on (to force it to reconnect to the mobile network).

If still no joy, see if doing a manual roam helps http://community.giffgaff.com/t5/Learn-giffgaff-Top-Tips/manual-roam/m-p/3345471#M32502

Also try turning airplane/flight mode on and then back off.
Get a free giffgaff SIM/microSIM/nanoSIM with free £5 credit
Message 3 of 11
by: mysquarewheel
on: 03/01/2014 | 11:40

Anyone???

ive restarted my phone, it shows signal and ive just spent 5 mins on the phone to a friend on o2... 

this will probably be the end of my giffgaff use if i cant get any help with this issue within the hour.

 

you cant beat speaking to a human even if they are reading from a script!

Message 2 of 11
by: endorphin
on: 03/01/2014 | 11:42
try turning your phone off, waiting 5 min.s and then turn it back on (to force it to reconnect to the mobile network).

If still no joy, see if doing a manual roam helps http://community.giffgaff.com/t5/Learn-giffgaff-Top-Tips/manual-roam/m-p/3345471#M32502

Also try turning airplane/flight mode on and then back off.
Get a free giffgaff SIM/microSIM/nanoSIM with free £5 credit
Message 3 of 11
by: maryam22
on: 03/01/2014 | 11:42
try a manual roam http://community.giffgaff.com/t5/Learn-giffgaff-Top-Tips/manual-roam/m-p/3345471#M32502
If I solved your issue please "accept as solution",thanks


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Message 4 of 11
by: teresa1970
on: 03/01/2014 | 11:42
Turn phone of for few min if that doesn't work do a manoral roam on phone if that doesn't work take SIM card out and wipe it
Message 5 of 11
Highlighted
by: kylie_ysyeng19
on: 03/01/2014 | 11:44

Hi there, Im sorry to hear about this.

 

In order to diagnose the problem, we shall first try out to rule out a handset problem. Can you try placing your SIM in another device and see if the same problem exists

 

If this is the case, you should contact the agents http://giffgaff.com/support/ask and let them know of the service issue.

If this isnt the case, let us know so we can try to get this fixed and up and running for you.

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Message 6 of 11
by: laura524
on: 03/01/2014 | 11:44

try carying out a manual roam to connect to the network 

Message 7 of 11
by: giffgaffhelper32
on: 03/01/2014 | 11:45

This is nothing to do with your sim, its a common fault on lumias

Get a free giffgaff Sim

Message 8 of 11
by: mysquarewheel
on: 03/01/2014 | 11:50

thanks for your response.

 

I have tried the manual rotaming, set to t-mobile and then back to auto, have tested and can recieve calls and txts.

i have pulled the battery out and left it out for 5 mins. still no difference.

i dont have another handset to try as this phone uses a silly microsim!! 

the problem i have is last time this happened all services dropped out, this time its only outgoing calls that are not working. internet, txts and incoming calls are all fine.

Message 9 of 11
by: endorphin
on: 03/01/2014 | 11:55

I know you said you had a valid goodybag but it's probably worth checking anywhere http://giffgaff.com/dashboard or

Dial *100#  for your airtime credit (payg) balance.
Dial *100*7#  for details of your goodybag

Get a free giffgaff SIM/microSIM/nanoSIM with free £5 credit
Message 10 of 11