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Started by: deb1972best
On: 12/02/2019 | 16:27
Replies: 4
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by: deb1972best
on: 12/02/2019 | 16:27

Hi , I can't receive or send mms messages can you help me to get them sorted please 

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by: brighthulk
on: 12/02/2019 | 16:29 edited: 12/02/2019 | 16:30

@deb1972best
Do you have airtime credit(pay as you go credit) ? Any MMS messages are not included in any goodybag allowances and require airtime credit.

For each MMS Sent you will be charged 16P - Furthermore, if you haven't already you will need the correct APN/MMS settings and data enabled in order to send/receive MMS messages .

Complete guide on MMS messages can be found here https://community.giffgaff.com/t5/Using-giffgaff/Guide-to-MMS/ta-p/7424204

Please click the appropriate link below to manually configure the device with the correct APN/MMS settings.

Samsung devices - https://community.giffgaff.com/t5/Settings-for-your-device/Samsung-Device-Settings/ta-p/8854998

iPhone(iOS) - https://community.giffgaff.com/t5/Settings-for-your-device/Internet-and-MMS-settings-APN-guide/ta-p/...
https://community.giffgaff.com/t5/Settings-for-your-device/How-to-giffgaff-iPhones-all-iOS-versions/...

Huawei Devices - https://community.giffgaff.com/t5/Settings-for-your-device/Huawei-All-devices/ta-p/8930122

Sony Xperia - https://community.giffgaff.com/t5/Settings-for-your-device/Sony-Xperia-range/ta-p/8630180

Google Nexus devices - https://community.giffgaff.com/t5/Settings-for-your-device/Sony-Xperia-range/ta-p/8630180

Or you can try the generic guide here https://community.giffgaff.com/t5/Settings-for-your-device/Internet-and-MMS-settings-APN-guide/ta-p/...

Get a free giffgaff Sim
Message 2 of 5
by: brighthulk
on: 12/02/2019 | 16:29 edited: 12/02/2019 | 16:30

@deb1972best
Do you have airtime credit(pay as you go credit) ? Any MMS messages are not included in any goodybag allowances and require airtime credit.

For each MMS Sent you will be charged 16P - Furthermore, if you haven't already you will need the correct APN/MMS settings and data enabled in order to send/receive MMS messages .

Complete guide on MMS messages can be found here https://community.giffgaff.com/t5/Using-giffgaff/Guide-to-MMS/ta-p/7424204

Please click the appropriate link below to manually configure the device with the correct APN/MMS settings.

Samsung devices - https://community.giffgaff.com/t5/Settings-for-your-device/Samsung-Device-Settings/ta-p/8854998

iPhone(iOS) - https://community.giffgaff.com/t5/Settings-for-your-device/Internet-and-MMS-settings-APN-guide/ta-p/...
https://community.giffgaff.com/t5/Settings-for-your-device/How-to-giffgaff-iPhones-all-iOS-versions/...

Huawei Devices - https://community.giffgaff.com/t5/Settings-for-your-device/Huawei-All-devices/ta-p/8930122

Sony Xperia - https://community.giffgaff.com/t5/Settings-for-your-device/Sony-Xperia-range/ta-p/8630180

Google Nexus devices - https://community.giffgaff.com/t5/Settings-for-your-device/Sony-Xperia-range/ta-p/8630180

Or you can try the generic guide here https://community.giffgaff.com/t5/Settings-for-your-device/Internet-and-MMS-settings-APN-guide/ta-p/...

Get a free giffgaff Sim
Message 2 of 5
by: clikasarus
on: 12/02/2019 | 16:30

@deb1972best  Hi welcome to giffgaff and the community

 

 

 here is a guide to APN  settings ⬇️

 

 

Internet And MMS Settings APN Guide

 

hope this helps👍🏻

Get a free giffgaff Sim
Message 3 of 5
by: mangowalk
on: 12/02/2019 | 16:32
you need airtime credit to do that
you can top up with air credit via this link….https://giffgaff.com/buy
Unlike goodybags Airtime Credit doesn’t expire after 30 days but stays on the account till used up
If you have an active goodybag but have run out of data earlier than expected or need to call numbers not included in your goodybag you can use airtime credit
Message 4 of 5
by: bladerunner929
on: 12/02/2019 | 16:46

@deb1972best hi, do you have both topup credit and data, they cost  16p to send and also require a data connection. They won't work with a WiFi connection. 

Message 5 of 5