Knowledge Base

Mobile data update failed

Started by: lfcheart
On: 14/08/2019 | 11:33
Replies: 17

by: lfcheart
on: 14/08/2019 | 17:28
iPhone 5s. 12.4 so it's up to date
Message 11 of 18
by: sloz
on: 14/08/2019 | 17:33
Could I ask where you purchased it from and how long ago?

Do you see a giffgaff or O2-UK logo next to the signal bars?
Get a free giffgaff Sim
Message 12 of 18
by: lfcheart
on: 14/08/2019 | 17:42
Less than 2 years ago. From giffgaf. Not any giffgaf or o2 at all next to signal bars. There are no signal bars. Just says no signal. I'm perplexed lol
Message 13 of 18
by: lfcheart
on: 14/08/2019 | 17:57
Not signal, It Says 'no service' even.
Message 14 of 18
by: sloz
on: 14/08/2019 | 21:02
Do you have another unactivated giffgaff sim card?
Get a free giffgaff Sim
Message 15 of 18
by: lfcheart
on: 14/08/2019 | 23:35
  • No I don’t. What I’ll do is reconnect phone to dad’s laptop and hope that reinstalls the update software. I’d not I’ll have to keep sim and get a new phone from giffgaff 
Message 16 of 18
by: lfcheart
on: 15/08/2019 | 00:07
Haha. Oops my bad. I've had it since November 2015. Time flies.
Message 17 of 18
by: lfcheart
on: 15/08/2019 | 21:59
Thanks @sloz and y'all You won't believe whats happened. I got a reply from giff gaff team at 2:45 pm Didn't see it then as I has no text of course. and didn't log back in here till much later anyway. They just said what I should do to try and fix it. I'm about to go out to a phone repair shop tomoz morning Tonight I Showed my mum a video from Instagram and she has a play around with my faulty phone and does the whole reboot that I did yesterday. It only bloody worked didn't it. The server/network is back. Signal, text etc. She's gloating now. 😂 Fair play.
Message 18 of 18