Knowledge Base

Money taken out my account

Started by: rosslee1
On: 07/01/2019 | 14:35
Replies: 5

by: rosslee1
on: 07/01/2019 | 14:35

Why having you taken extra money out of my account ?? 

Message 1 of 6
by: danhamman
on: 07/01/2019 | 14:40

@rosslee1 wrote:

Why having you taken extra money out of my account ?? 



What has been taken?

Message 3 of 6
by: staceybrenchley
on: 07/01/2019 | 14:40 edited: 07/01/2019 | 14:41
Hi @rosslee1

This is a community forum, I would suggest you contact an agent here regarding billing enquiries.
Before doing so however, please check that you do not have any reoccuring goodybags or auto top-ups turned on your account as this will debit money from your bank when low on credit or a goodybag is due to expire.
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Message 4 of 6
by: arthurlewis14
on: 07/01/2019 | 14:45
Please check out for extra charges here @rosslee1
If this is incorrect then contact an agent
Please note it can take up to 24 hours for a giffgaff agent to respond to your posted question. You can check for agent messages from
Message 5 of 6
by: calum1010
on: 07/01/2019 | 20:24

Hi @rosslee1,


You can request for cancel and refund to agent from overcharging from here:

Agent reply can be found here:



Message 6 of 6