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My SIM card won't activate it keeps going back to the start of the process

Started by: beverleyh43
On: 24/08/2016 | 17:02
Replies: 7
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by: beverleyh43
on: 24/08/2016 | 17:02

I keep putting in my new SIM code and then I go through the process but at the end it takes me back to the activate my SIM card screen.  I've tried everything.  I've stored my card details, I've bought a top up but nothing works.  Please help.

 

Message 1 of 8
by: johnwaller
on: 24/08/2016 | 17:05
Hi, try logging into your account using a different web browser as it night be something to do with your web cashing. Try using Firefox.
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Message 2 of 8
by: rochessel
on: 24/08/2016 | 17:06
I'm sorry to hear this - How to activate a gg sim link may help - http://www.giffgaffeuropa.com/en/webtutorial/activate-sim-card.
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Message 3 of 8
by: beverleyh43
on: 24/08/2016 | 17:22

Thanks. Tried this but it still just takes me back to the start of the process and asks for my sim code again.  Dribing me crazy!

Message 4 of 8
by: beverleyh43
on: 24/08/2016 | 17:23

Hi  Nothing is working.  I've emtied the cache shut down, rebooted, left it 24 hours and nothing happens.  Urgently need phone so I'm at panic stage!

Message 5 of 8
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by: rochessel
on: 24/08/2016 | 17:36
Try not to panic yet @beverleyh24 have you tried a different web browser as @johnwaller suggested?
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Message 6 of 8
by: rochessel
on: 24/08/2016 | 17:40
Might be worth contacting a giffgaff agent if your still not having luck - https://giffgaff.com/support/ask
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Message 7 of 8
by: johnwaller
on: 24/08/2016 | 22:04
Did you try using another web browser? Firefox defo recommend. Qustion, if you log into your account using Firefox does it say you need to activate a SIM card or does it display your mobile number? If it says that you need to activate a SIM card even though you tried to it might be best to get your self a new SIM card and try activating using that one. If you are in a hurry you can ask a Agent to look into it using this URL: https://giffgaff.com/support/ask. Explain the problem and provide them the SIM card code on the back. They should be able to activate it for you and then ask you to top up your account.
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Message 8 of 8