Knowledge Base

My data internet not working

Started by: brill28
On: 12/01/2019 | 10:13
Replies: 6

by: brill28
on: 12/01/2019 | 10:13

I’ve just topped up my goody bag for always on data (£25) and now I have no data internet. 

Message 1 of 7
by: bobrobinson
on: 12/01/2019 | 10:16

Hiya @brill28

Please makesure you have your data turned on.

If it is then please turn your phone off then back on again Turn right off by doing a long press.

Then turn it back on again and that should do the trick.

All the best BobSmiley Happy

Get a free giffgaff Sim
Message 2 of 7
by: oliverevans21
on: 12/01/2019 | 10:28
@brill28 Check network status in area to check for any faults with the network in your area by following this link

also try a manual roam

Message 4 of 7
by: brill28
on: 12/01/2019 | 10:37

I’ve tried turning phone off and on, the service is fine in my area and so is coverage. It worked fine yesterday before I renewed my goody bag.

Message 5 of 7
by: sloz
on: 12/01/2019 | 14:42
Hi, and you can make calls and send texts?

which phone do you have?
Do you see a connection symbol,
(3G, 4G, H, E, gprs)
Next to the signal bars?

Call 43430 and press option 2
Do you hear that you have a live goodybag?

Can you see the goodybag live here

Get a free giffgaff Sim
Message 6 of 7
by: sweetheart62
on: 12/01/2019 | 15:21
Is your data switched on. Can do it from the drop down menus.
Message 7 of 7