My data internet not working

[#1]

I’ve just topped up my goody bag for always on data (£25) and now I have no data internet. 

[#2]

Hiya @brill28

Please makesure you have your data turned on.

If it is then please turn your phone off then back on again Turn right off by doing a long press.

Then turn it back on again and that should do the trick.

All the best Bob

[#3]

hello there
check your APN setting
http://community.giffgaff.com/t5/Settings-for-your-device/Internet-and-MMS-settings-APN-guide/ta-p/3...

[#4]

@brill28 Check network status in area to check for any faults with the network in your area by following this link https://giffgaff.com/coverage-and-service

also try a manual roam
http://community.giffgaff.com/t5/giffgaff-Top-Tips/manual-roam/td-p/3345471

[#5]

I’ve tried turning phone off and on, the service is fine in my area and so is coverage. It worked fine yesterday before I renewed my goody bag.

[#6]

@brill28
Hi, and you can make calls and send texts?

which phone do you have?
Do you see a connection symbol,
(3G, 4G, H, E, gprs)
Next to the signal bars?

Call 43430 and press option 2
Do you hear that you have a live goodybag?

Can you see the goodybag live here
Http://giffgaff.com/dashboard

[#7]

Is your data switched on. Can do it from the drop down menus.