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My data is not working

Started by: angela270872
On: 30/08/2013 | 21:46
Replies: 7

by: angela270872
on: 30/08/2013 | 21:46
When out my data is not letting me connect to Facebook or my apps
Message 1 of 8
by: ranest
on: 30/08/2013 | 21:47
Try texting “settings” to 2020. If this doesn’t work see here to manually enter your iPhone APN settings:
Connection Name: giffgaff
APN - Access Point Name:
Login - Username: “vertigo" for iPhones and iPads
Password: the password is "password" for all devices
Remember to mark the best solution or give kudos if your problem has been solved!!!
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Message 2 of 8
by: dalan
on: 30/08/2013 | 21:47

You need to enter the gg apn settings into your phone. But you don't say what phone you have.

Text "SETTINGS" to 2020, click on the link and it should enter the giffgaff settings into your phone, but not always.

Or, click on this link to manually enter the giffgaff settings for all phones.

If it helps,
Feel free to use this post at a later date
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Message 3 of 8
by: abida100
on: 30/08/2013 | 21:50
OK looks like you need APN setting.text to 2020 for net APN
Message 4 of 8
by: rebelyell
on: 30/08/2013 | 21:51
Please let us know the make and model of your phone so we can give you advice on how to get it working.
Message 5 of 8
by: mathew40
on: 30/08/2013 | 21:52
To set up your internet and mms "settings" using giffgaff.
If you have access to wifi,then simply go to the app store and download the,my giffgaff app,or simply click onto the link below,to go straight there,to download the app.

Once you have downloaded the app,open it and click onto MORE.
Then click onto Apn "settings"
Your "settings" will now be installed for you.

If you would like to manually enter your "settings".
Here they are.

1) check if you have an old profile.

2) Head to "settings"-General-profile.
If you cant see an old profile,move onto number 2.If you Can see an old profile,tap it and press remove.

2) Go back to "settings"-General and press reset.

3) Press reset network "settings" and follow through.This will delete your wifi passwords,and you may need to enter your passcode,at which point your iphone will reboot.

4) Go back to "settings"-General- mobile data or network,depending on your ios version.

5) Tap mobile data network.
Now under mobile data.enter.

Leave visual voicemail as it is.
6) scroll down,under mms enter.
MMS max message size-2097152

finally,give your iphone a few minutes to think and you should be up and running.

Also take a look a great guide,by clicking onto the link below.
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Message 6 of 8