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My giffgaff

Started by: youssef2244
On: 12/12/2013 | 12:10
Replies: 4
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by: youssef2244
on: 12/12/2013 | 12:10
Hi
I'm vary upside from my giffgaff
I put £10 tap up but they out £20 from my bank account
Could u help me please
Message 1 of 5 (114 Views)
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by: d_eagleton
on: 12/12/2013 | 12:11
Best Answer
Accepted by amy_b_d (handy giff-staffer)
‎21-08-2015 01:01
You can confirm what has been purchased in your Payment History: https://giffgaff.com/account

If it is wrong, you can contact an agent for a refund- https://giffgaff.com/support/ask/incorrect_balance
Get a free Giffgaff SimGet a free Giffgaff Sim
Message 2 of 5 (126 Views)
by: d_eagleton
on: 12/12/2013 | 12:11
Best Answer
Accepted by amy_b_d (handy giff-staffer)
‎21-08-2015 01:01
You can confirm what has been purchased in your Payment History: https://giffgaff.com/account

If it is wrong, you can contact an agent for a refund- https://giffgaff.com/support/ask/incorrect_balance
Get a free Giffgaff SimGet a free Giffgaff Sim
Message 2 of 5 (127 Views)
by: dawncn69
on: 12/12/2013 | 12:12
Hi yousssef2244

You need to contact an agent and explain what has happened so that they can arrange a refund for you.

Contact an agent
http://giffgaff.com/support/ask

Hope I helped
                  If I helped you or provided the solution please click 'Accepted Solution' on my post
Get a free giffgaff Sim
Message 3 of 5 (100 Views)
by: islandstifle
on: 12/12/2013 | 12:13

youssef2244 wrote:
Hi
I'm vary upside from my giffgaff
I put £10 tap up but they out £20 from my bank account
Could u help me please

You almost certainly purchased a £10 goodybag and £10 airtime credit as well.

 

Please go to your phone and dial the following codes, then for each one tell us what your phone says:

*100#

*100*7#

All my posts are specific to you; I never copy/paste from a script.

If you need an agent, use http://giffgaff.com/support/ask and choose the relevant category. Please refrain from using the j.mp link, the SIM limit form, or "choosing 30" from the drop-down menu.
Message 4 of 5 (97 Views)
by: rashad198
on: 12/12/2013 | 12:19
You need to contact an agent
Message 5 of 5 (85 Views)