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My goody bag

Started by: debcarl123
On: 07/01/2019 | 08:12
Replies: 6
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by: debcarl123
on: 07/01/2019 | 08:12

Good morning I have an active goody bag on my account but when I try to ring text and use Internet it says oh no you don’t have enough credit can you help me sort this please 

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by: padiho
on: 07/01/2019 | 08:29

@debcarl123 A goodybag unfortunately doesn't cover all calls , texts etc. An international call or 0845/0870 numbers for instance are not covered , you need airtime credit 

Get a free giffgaff Sim
Message 3 of 7
by: debcarl123
on: 07/01/2019 | 08:38
It’s just a normal number for normal text that is free from the goodybag
Message 4 of 7
by: marionbentley
on: 07/01/2019 | 08:48
If you just put the goodybag on please reboot your phone so the goodybag can kick in 😊😊😊
Message 5 of 7
by: headcases
on: 07/01/2019 | 08:50
Included in goodybags
Goodybags include "UK minutes" for the following calls:
• 01 and 02 landline numbers
(excluding Jersey, Guernsey and Isle of Man landline numbers)
• 03 numbers
• standard mobile numbers beginning 071–075 and 077–079
(excluding Jersey, Guernsey and Isle of Man mobile numbers and various non-mobile 07 numbers)
• voicemail on 443 (each call takes one minute from the allowance).

Not included
Calls and texts to the following premium UK prefixes are NOT included in goodybags:055, 056, 076 numbers
• 070 personal numbers
• 084, 087, 090, 091, 098 service charge numbers
• 118 directory enquiries.
The following services are NOT included in goodybags: Video calls
• MMS (picture messaging)
• Premium text messages and shortcodes
• Police non-emergency number on 101
• Speaking clock on 123
• Calls and texts to non-mobile 07 numbers (see list below)
• Calls and texts to Channel Islands and Isle of Man numbers (see list below)
• Calls and texts to non-UK numbers
• Roaming charges while in Channel Islands or Isle of Man
• Roaming charges while abroad.
Picture messages, calls to non-standard and premium telephone numbers and other services not included in the goodybag allowance will be debited from your airtime credit. See the UK pricing page for a breakdown of the different call costs.
Calls and texts to foreign numbers are not included in your goodybag, and are debited from your airtime credit. The detail of the rate for each location can be found on the international pricing page.
Your goodybag cannot be used when you are abroad. All your calls, texts or data usage that would normally fall under your goodybag allowance will be debited from your airtime credit and roaming rates apply.
Calls and texts to Jersey, Guernsey and Isle of Man landline and mobile numbers are not included in goodybags.

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Message 6 of 7
by: weeman
on: 07/01/2019 | 08:51

@debcarl123 wrote:

It’s just a normal number for normal text that is free from the goodybag

@debcarl123

 

What does it say when you dial these numbers?

 

*100*7# for goodybag status?

 

And for credit.

 

*100#

 

George

Message 7 of 7