My goodybag is Active but you charging me anyway???

[#1]

How long I am going to wait till some one smart guru will fix the problem you having. I can’t make call or text sms as I am been charged ridiculous amounts.

Can some one stop messing around with these stupid questions and get to point where I am the customer and you not helping me at all?????????????????

[#2]

Hi there, sorry you are having issues, but have you bought a goodybag or merely topped up, they are separate things. Can you check you order history here: https://giffgaff.com/profile/payment-details