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My sim won't activate!

Started by: 45clarey
On: 25/12/2013 | 12:32
Replies: 14
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by: techiebloke
on: 25/12/2013 | 17:04 edited: 25/12/2013 | 17:09

If it still shows activation in progress when you've logged in you'll need to click the link at the bottom of this page which explains the activation process https://giffgaff.com/support/sim-and-number/activate-your-sim to raise a ticket with an agent as neither myself nor any of the other posters here (apart from perhaps the Educators) have access to your account.

 

Texting settings to 2020 won't achieve anything on a non active SIM as all it does is request settings for services such as multimedia messaging and  browsing.

 

Season's Greetings to you and I hope your problem is resolved swiftly.

 

 

 

 

"Get your free SIM with £5 credit"

Those who mind don't matter and those who matter don't mind
Message 11 of 15
by: 45clarey
on: 25/12/2013 | 17:04

i topped up with a debit card a.d i have signal but cant text or call or internet

Message 12 of 15
by: techiebloke
on: 25/12/2013 | 17:08

Raise a ticket with an agent as they need to check on the activation procees on the servers.

 

 

"Get your free SIM with £5 credit"

Those who mind don't matter and those who matter don't mind
Message 13 of 15
by: 45clarey
on: 25/12/2013 | 18:02

how do i contact an agent?

Message 14 of 15
Highlighted
by: kylie_ysyeng19
on: 25/12/2013 | 18:22

@45clarey wrote:

how do i contact an agent?


To contact an agent about your failed activation, head to https://giffgaff.com/support/ask/activations

The agents will reply within 24 hours

Hope this gets fixed soon and sorry bout the delayed activation

 

Once again welcome to giffgaff and have a merry christmas

Get a free giffgaff Sim
Message 15 of 15