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My sisters giggaf account needs topping up. I am trying to do this but it says the account is not available.

Started by: acmus64
On: 18/01/2019 | 17:31
Replies: 7
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by: acmus64
on: 18/01/2019 | 17:31
My sisters giggaf account needs topping up. I am trying to do this but it says the account is not available.
Message 1 of 8
by: figment_uk
on: 18/01/2019 | 17:33

@acmus64

 

What is the exact wording of the error message?

 

Are you trying to do this online, via the app or using the topup line? 

 

Do you have your sister's member name and password? 

 

 

I do not work for giffgaff, so cannot check anything on your account. This is a public community - please do not post any personal info.

Message 2 of 8
by: clikasarus
on: 18/01/2019 | 17:34

@acmus64 Hi welcome to giffgaff and the community 

 

You can top up another giffgaff member number try here 

 

Another Giffgaff Number

 

I hope this helps

Get a free giffgaff Sim
Message 3 of 8
by: endorphin
on: 18/01/2019 | 17:34

Hi @acmus64 are you sure you're have the right account username if topping up by logging into her account? Also try logging in using her mobile number.

 

Alternatively:

  • To topup someone else's airtime credit using a voucher from your giffgaff number, dial 43430 and follow options 1 and then 2 You will be asked for the giffgaff phone number you want to top-up and your top-up voucher code.

  •  To topup someone else's airtime credit using a payment card from your own giffgaff account go here https://giffgaff.com/buy/another-number
Get a free giffgaff SIM/microSIM/nanoSIM with free £5 credit
Message 4 of 8
by: acmus64
on: 18/01/2019 | 17:38
Trying to achieve this via my account. It’s states oooops the accounts it available right now. Yes we have name and password. I am doing this on the app on my phone.
Message 5 of 8
by: dmgipad001
on: 18/01/2019 | 17:40
Have you tried doing it through the internet on your phone rather than the app?
Message 6 of 8
by: figment_uk
on: 18/01/2019 | 18:31

@acmus64

 

You can't topup her account from yours.

 

Depending on the payment method you are using, either:

 

Card, PayPal or voucher:

Voucher only:

  • From your phone, dial 43430, option 1 then option 2 to redeem the voucher as airtime credit.
  • From her phone, dial 43430, option 1, then option 1 to redeem the voucher as airtime credit
  • From her phone, dial 43430, option 2 to redeem the voucher for a goodybag

 

I do not work for giffgaff, so cannot check anything on your account. This is a public community - please do not post any personal info.

Message 7 of 8
Highlighted
by: spacefrog
on: 18/01/2019 | 18:34

@acmus64

To make sure you are in the correct account, sign in using your sisters number instead of the membername, add the password and log in...... that might do it....... Smiley Very Happy

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Message 8 of 8