OK. Dialling *100# shows your sim is active.
Now dial *100*7#
What message do you see on your phone screen? Mention remaining minutes and expiry.
Once you have this information check your purchase in your order history using the link below. Can you see your goodybag?
OK. Please dial *100*7#
If you see your remaining minutes, displayed on your phone screen, but see no goodybag in your order history using the link below then you are not logged into the account associated with your sim.