I need to top up my GiffGaff sim directly as the phone usually used to top it up has been given to a family member who has changed password etc. How can I convince the system that this sim of mine is an activated sim and I just want to top it up and use it?
Are you trying to top-up from a phone (dialling 43430) or online?
Is the SIM currently in a (different) phone?
Need to set up paying by debit card on giffgaff website for top up.
You can only do so by logging into the account the SIM card was originally registered on. To get a reminder of the account name, either text the word 'PASS' to 43430 (assuming the SIM is in a mobile phone), or enter your mobile number into the lost password form