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Need to top-up a giffgaff sim already registered

Started by: penguin00
On: 21/06/2015 | 13:06
Replies: 7
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by: penguin00
on: 21/06/2015 | 13:06

I need to top up my GiffGaff sim directly as the phone usually used to top it up has been given to a family member who has changed password etc. How can I convince the system that this sim of mine is an activated sim and I just want to top it up and use it?

Message 1 of 8
by: figment_uk
on: 21/06/2015 | 13:08

@penguin00

 

Are you trying to top-up from a phone (dialling 43430) or online?

 

Is the SIM currently in a (different) phone?

I do not work for giffgaff, so cannot check anything on your account. This is a public community - please do not post any personal info.
Message 2 of 8
by: penguin00
on: 21/06/2015 | 13:10

Need to set up paying by debit card on giffgaff website for top up.

Message 3 of 8
by: willscarlett
on: 21/06/2015 | 13:14

You can try an altruistic top up as long as you know the number of the phone you want to top up

 

https://giffgaff.com/topup/altruistic

Get a free giffgaff Sim
Message 4 of 8
by: usmaan21
on: 21/06/2015 | 13:18
Have you tried topping up by dialing 43430 from your phone?
Message 5 of 8
by: figment_uk
on: 21/06/2015 | 13:21

@penguin00 wrote:

Need to set up paying by debit card on giffgaff website for top up.


@penguin00

 

You can only do so by logging into the account the SIM card was originally registered on.  To get a reminder of the account name, either text the word 'PASS' to 43430 (assuming the SIM is in a mobile phone), or enter your mobile number into the lost password form

I do not work for giffgaff, so cannot check anything on your account. This is a public community - please do not post any personal info.
Message 6 of 8
by: yuwa
on: 21/06/2015 | 13:26
the sim card and the giffgaff account are linked with each other..

so, if you want to be able to top-up the sim, then you need to be able to login too..

however, there is a workaround if you have another giffgaff account too.. then login into that account but choose top-up another phone number option..
Get a free giffgaff Sim
Message 7 of 8
Highlighted
by: cherrycoke1983
on: 21/06/2015 | 14:10

You can top up at paypoint (ask for giffgaff top up then convert it top a goody bag if need too), using a o2 top up or online from giffgaff website

Message 8 of 8