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Network problems

Started by: radish2012
On: 21/04/2018 | 11:34
Replies: 2
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by: radish2012
on: 21/04/2018 | 11:34

My network isnt running right its slow or not working at all any one else have this problem ?

Message 1 of 3
by: saima03
on: 21/04/2018 | 11:36
Hi @radish2012
Sorry for the service issues your having - I suggest that you start by checking the giffgaff network status in your area to see if there are any local issues or outages. See this link https://giffgaff.com/coverage-and-service

If the signal is fine, you can try manual roaming by following the link to guide below
http://community.giffgaff.com/t5/Using-giffgaff/Force-the-change-of-SMS-settings/ta-p/4871794

Also turn your phone off and on again to see if that helps.
Get a free giffgaff SIM/microSIM/nanoSIM with free £5 credit
Message 2 of 3
by: samueltaylor59
on: 21/04/2018 | 12:19

@radish2012  

 

  • Go to Settings
  • Then go to Mobile networks and select a network other than O2-UK, this also includes giffgaff, Tesco Mobile or any other O2 MVNO.
  • When you exit the menu the phone should lose the network.
  • Repeat the process and select O2-UK as your mobile network.

This procedure will force the update of the message centre number. You can verify it in your message settings.

The SMS Service Centre number is +44 78020 02606 and can be checked by dialling *#5005*7672# from the device keypad.

Message 3 of 3