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Started by: jasetsg
On: 13/08/2019 | 13:27
Replies: 7
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by: jasetsg
on: 13/08/2019 | 13:27

What is going on with this network. Slow internet and loss signal in the same spot I’ve used this phone in years and over last few months it gets worse by the day. Yet check works in progress etc and says nothing wrong. Really getting a joke now 😡

Message 1 of 8
by: jaymailsays
on: 13/08/2019 | 13:33

@jasetsg Check here and leave a report for O2 engineers about your location as only O2 can repair the network which giffgaff uses.

 

https://status.o2.co.uk

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Message 2 of 8
by: eddiehk6
on: 13/08/2019 | 13:39
hi @jasetsg

I recommend the following to further narrow down the problem:
• Network / mast issue
Try to verify with other local O2 / giffgaff users around you if they are experiencing similar problems

• SIM issue
Test your giffgaff SIM in another unlocked phone. If the same SIM exhibits the same issues in multiple devices, then you may have a faulty SIM. You can order a new SIM or find a spare inactivated one, and do a ‘SIM swap’: https://giffgaff.com/support/sim-and-number/change-your-sim. Your existing phone number / goodybag / credit get transferred to the new SIM so you don't lose anything.

• Phone issue
Test different known working SIMs in your phone. If all SIMs perform poorly in the same device, then there could be a potential problem with your handset.

Please remember to select a ___| Best Answer +★|___and give thanks to those who helped by clicking Kudos! Smiley Very Happy


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Message 3 of 8
by: jasetsg
on: 13/08/2019 | 13:43
I I’ve checked the mask stuff even swapped sims to other phones and the same yet stick EE sim in and works
Message 4 of 8
by: pzs360
on: 13/08/2019 | 14:10

I think you answered your own question Jasetg 

 

I had this issue with GiffGaff - where the data isnt as fast as other Networks. Do you find it speeds up at certain times of the day? like at night when the mast traffic is less as people sleep?

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Message 5 of 8
by: jaymailsays
on: 13/08/2019 | 14:15

@jasetsgwrote:

I I’ve checked the mask stuff even swapped sims to other phones and the same yet stick EE sim in and works

EE use a different network.

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Message 6 of 8
by: jasetsg
on: 14/08/2019 | 11:17
Yep that’s it mate .. pants really we can stick man on moon but can’t get internet signAl
Message 7 of 8
Highlighted
by: endorphin
on: 14/08/2019 | 11:20

Hi @jasetsg Try setting your phone to 2G only mode as 2G signals have better range and building penetration than 3G/4G signals.

Get a free giffgaff SIM/microSIM/nanoSIM with free £10 credit
Message 8 of 8