I lost my phone last week and blocked my SIM and phone,
Tonight I got my phone back, got my new replacement SIM and reactivated - Nothing happening. "Emergency Calls Only"
One thing to note which worries me;
When I got my phone back I switched it on and all my old data was still there, photos, apps etc. It stayed on for about 30 seconds then the battery died.
I put the phone on charge and activated my replacement SIM
After it charged I switched the phone on and after about 5 minutes it did a full factory reset
Could this have blocked my new SIM despite me just activating it?
Is it a case of waiting or do I have to register my phone as lost again so I get another replacement?
Thanks in advance
this can take around 3 to 5 working days
you will need the phones imei number. dial *#06#
also put in the sim serial number in the box.that might help. and explain what happened
Hi, the issue is, your phone is blocked
What do you hear exactly when you call your number from another phone?
Contact an agent here to ask them to unblock your phone
Dial *#06# to retrieve your 15 digit imei number
Replies are found here
It'll take around 48 work day hours to unbar your phone
Hello you say you got phone back after reporting it lost stolen
your phone will have been blocked to stop it being used at the same time as sim was blocked ,
you need to get bar lifted and that is done done by a third party for all networks it will take 5 working days https://community.giffgaff.com/t5/Solve-your-questions/I-ve-recovered-my-lost-stolen-phone-SIM-how-d...