Knowledge Base

New Replacement SIM Not Working

Started by: skiba_toad1983
On: 04/02/2019 | 20:37
Replies: 10

by: skiba_toad1983
on: 04/02/2019 | 20:37


I lost my phone last week and blocked my SIM and phone,

Tonight I got my phone back, got my new replacement SIM and reactivated - Nothing happening. "Emergency Calls Only"

One thing to note which worries me;

When I got my phone back I switched it on and all my old data was still there, photos, apps etc. It stayed on for about 30 seconds then the battery died.

I put the phone on charge and activated my replacement SIM

After it charged I switched the phone on and after about 5 minutes it did a full factory reset

Could this have blocked my new SIM despite me just activating it?

Is it a case of waiting or do I have to register my phone as lost again so I get another replacement?

Thanks in advance

Message 1 of 11
by: weelesleymc
on: 04/02/2019 | 20:41

@skiba_toad1983 there should be nothing wrong with the sim @skiba_toad1983 could you try it in another phone because you  need to contact an agent again to unbar your phone

this can take around 3 to 5 working days

you will need the phones imei number. dial *#06#

also put in the sim serial number in the box.that might help. and explain what happened

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Message 2 of 11
by: sloz
on: 04/02/2019 | 20:42

Hi, the issue is, your phone is blocked
What do you hear exactly when you call your number from another phone?

Contact an agent here to ask them to unblock your phone

Dial *#06# to retrieve your 15 digit imei number

Replies are found here

It'll take around 48 work day hours to unbar your phone

Get a free giffgaff Sim
Message 3 of 11
by: ellebae
on: 04/02/2019 | 20:42
Hi You have the option to either enter the 6 digit activation code (this 6 digit code is on the front of the sim Package), or you can use the 13 You can enter the code on this link here:
NOTE: In some cases, this may be 16 or 19 digits.
13 digit SIM serial number, which is located on the back of your SIM card
try restarting your phone a few times to see if this gets it to work
Hope this helps you
Please remember to select "Best Answer" and give thanks to those who helped by clicking Kudos!
Message 4 of 11
by: skiba_toad1983
on: 04/02/2019 | 21:33
It's already activated. Can't activate same same SIM twice
Message 5 of 11
by: skiba_toad1983
on: 04/02/2019 | 21:34
It says the other person's phone is switched off (it's on). I'll message an agent about unblocking
Message 6 of 11
by: sloz
on: 04/02/2019 | 21:40
Your services are also barred,
So ask an agent to unbar them. Also
Get a free giffgaff Sim
Message 7 of 11
by: skiba_toad1983
on: 04/02/2019 | 21:43
Cool. I'm using th SIM as we speak but can only use wi-fi. Not data
Message 8 of 11
by: giffgaff20147
on: 04/02/2019 | 21:45


Hello you say you got phone back after reporting it lost stolen 

your phone will have been blocked to stop it being used at the same time as sim was blocked ,


you need to get bar lifted and that is done done by a third party for all networks it will take 5 working days




Message 9 of 11
by: chelseamaniac
on: 04/02/2019 | 21:47

Need to contact a agentand get sim unbarred 

Message 10 of 11