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Started by: sforsyth80
On: 13/04/2019 | 12:14
Replies: 4
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by: sforsyth80
on: 13/04/2019 | 12:14

Can any one help. Recently updated my account with my new bank card as old on expired . Got confirmation that it's been updated. Unable now to use any service. I cant even add a goody bag. As the stupid options only allow to use from credit. 

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by: maverick77_uk
on: 13/04/2019 | 12:22
@sforsyth80

Hi,

Sounds like something has can a bit weird. Probably easier to get a agent to sort this out behind the scenes as it is sounding like something is really broken. Contact them using the link below. They can take 24 hours to reply, but usually much sooner:

https://support2.giffgaff.com/app/ask/My-account/Changing-my-payment-details/form/

Replies from the agents can be found here:

https://giffgaff.com/support/questions

Cheers!
Get a free giffgaff Sim
Message 5 of 5
by: figment_uk
on: 13/04/2019 | 12:16

@sforsyth80 

 

Remove and reinstate the card using these instructions:

 

 

 

Join giffgaff during May 2019 for a chance to win goodies worth around £2500. Order a SIM now using the link below

Message 2 of 5
by: sforsyth80
on: 13/04/2019 | 12:19
Hello. That's for the fast reply. I am now getting a pop up saying I need to activate my sim. I have had the sim active for years
Message 3 of 5
by: andrewbergstrom
on: 13/04/2019 | 12:22
Good Afternoon @sforsyth80

Are you sure that you have logged into the correct account, you can check this by texting MEMBERNAME to 43430 or you could use your mobile number to login.
Message 4 of 5
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by: maverick77_uk
on: 13/04/2019 | 12:22
@sforsyth80

Hi,

Sounds like something has can a bit weird. Probably easier to get a agent to sort this out behind the scenes as it is sounding like something is really broken. Contact them using the link below. They can take 24 hours to reply, but usually much sooner:

https://support2.giffgaff.com/app/ask/My-account/Changing-my-payment-details/form/

Replies from the agents can be found here:

https://giffgaff.com/support/questions

Cheers!
Get a free giffgaff Sim
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